Summary
Overview
Work History
Education
Skills
Timeline
Gc Ead
CustomerServiceRepresentative

Kathy Van Sickle

Massillon,OH

Summary

Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

2020
2020
years of professional experience

Work History

Hand Packer

Mancan Temporary Staffing Employment Agency
08 2024 - 09 2025
  • Maintained clean and safe work environment, complying with health and safety regulations.
  • Customized packing strategies for fragile items, significantly reducing breakage incidents.
  • Conducted quality checks on packed goods to uphold company standards.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.

Packer (Contract)

Fannie May
06 2024 - 07 2024
  • Stand on production line.
  • Complete visual inspections - size, color, shape and decorations.
  • Wrap and pack candy (individual or trays/bags)
  • Label and pack for shipping.
  • Clean area before leaving.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Inspected items to identify discrepancies and damages and reported to supervisor.

Packaging Associate (Contract Ended)

Fed Ex
06 2023 - 05 2024
  • Operate scanning equipment to track package movement and update delivery status in the FedEx system, facilitating real-time package tracking for customers.
  • Efficiently and accurately sort packages based on destination, size, and weight, ensuring timely delivery within FedEx's standards.
  • Safely load and unload packages from delivery trucks, utilizing proper lifting techniques and equipment to prevent injuries.
  • Inspect packages for damage and ensure proper packaging before loading onto delivery vehicles, maintaining FedEx's commitment to quality service.
  • Collaborate with team members to optimize workflow and meet daily package handling quotas, contributing to a productive and cohesive work environment.
  • Adhere to FedEx's safety protocols and regulations, including wearing appropriate personal protective equipment and following established procedures for package handling to prevent accidents and ensure employee well-being.

Dietary Aide

Cleveland Clinic Mercy Hospital
11 2023 - 04 2024


  • Discard leftovers.
  • Clean working area at the end of shift before leaving.
  • Other duties as assigned by Supervisor.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Customer Service Representative

Jamaica Job Solutions
12.2018 - 01.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high volume of calls while maintaining quality service standards.
  • Assisted in training new staff on company policies and customer service protocols.
  • Developed and implemented improved processes for handling customer feedback.
  • Analyzed recurring issues to identify trends and propose strategic solutions for improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.

Boat Hostess

Scuba Caribe
01 2017 - 12 2019
  • Greet guests as they boarded the boat, then introduced the crew and gave them a safety demonstration, explained the tour and what they should expect.
  • Dance and party with the guests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their excursion.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Office Assistant

Attraction 2000 Onward Ltd
01 2010 - 12 2016


  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.

Education

High School Diploma -

Ocho Rios High School
06.2008

Skills

  • Packaging operations
  • Filling
  • Marking
  • Labeling
  • Banding
  • Typing
  • Packing
  • Shipping logistics
  • Product safety standards
  • Carton handling
  • Box assembly
  • Quality control
  • Deadline management
  • Outlook Express
  • Microsoft Excel
  • Microsoft Word
  • Attention to detail
  • Inventory management
  • Team collaboration
  • Problem-solving
  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Verbal communication
  • Administrative support
  • Clerical support
  • Payment processing
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

Jamaica Job Solutions
12.2018 - 01.2020

Hand Packer

Mancan Temporary Staffing Employment Agency
08 2024 - 09 2025

Packer (Contract)

Fannie May
06 2024 - 07 2024

Packaging Associate (Contract Ended)

Fed Ex
06 2023 - 05 2024

Dietary Aide

Cleveland Clinic Mercy Hospital
11 2023 - 04 2024

Boat Hostess

Scuba Caribe
01 2017 - 12 2019

Office Assistant

Attraction 2000 Onward Ltd
01 2010 - 12 2016

High School Diploma -

Ocho Rios High School

Gc Ead

C-09

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Kathy Van Sickle