Kathy Veen
Boerne,TX
Summary
Accomplished Aquatic Director at Memorial Athletic Club And Aquatic Center, adept in facility management and fostering an inclusive environment. Leveraged scheduling management and adaptive programming to significantly enhance swimmer safety and program participation. Cultivated strong community and media relationships, achieving notable increases in facility exposure and customer satisfaction. Proven track record in staff development and operational efficiency.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Aquatic Director
Memorial Athletic Club And Aquatic Center
05.1989 - Current
- Enhanced swimmer safety by conducting regular staff training sessions on emergency procedures and risk management.
- Developed partnerships with local organizations to promote aquatic programs and increase participation numbers.
- Oversaw the hiring, training, and supervision of lifeguards, instructors, coaches, and support staff to ensure high-quality service delivery in all areas of operation.
- Established strong relationships with local media outlets resulting in increased exposure for our facility''s events and initiatives.
- Successfully managed budgets, ensuring cost-effective use of funds for equipment, maintenance, and staffing needs.
- Conducted regular pool maintenance tasks to maintain optimal water quality standards while adhering to health codes.
- Evaluated the success of existing programs regularly using feedback from participants and adjusted offerings as needed based on demand and interest.
- Collaborated with other departments to create cross-functional programs that increased community involvement in aquatic activities.
- Coordinated aquatic programming calendar with other department heads in order to maximize facility usage without conflict.
- Led regular staff meetings focused on professional development topics relevant to their roles within the aquatics department.
- Developed a comprehensive risk management plan that addressed potential hazards related to weather, equipment malfunction, and patron behavior.
- Streamlined facility operations through effective scheduling and allocation of resources.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Cultivated strong relationships with customers to build loyalty and repeat business. Welcomed the next generation of grand children of early participants.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Organized and oversaw special events such as Guided Meditation SoundBath's, BogaFit SUP Program, Scout testing as well as Lifeguard and Water Safety Instructor bi-annual trining. .
- Managed inventory levels efficiently for supplies such as chemicals, cleaning materials, first aid items, snacks/beverages for sale at the concession stand.
- Created a safe and welcoming environment for all patrons by enforcing facility rules, regulations, and policies consistently.
- Increased customer satisfaction by resolving concerns promptly and professionally.
- Organized staff schedules effectively to ensure adequate coverage during peak hours as well as special events or rentals.
- Implemented a comprehensive staff evaluation process that resulted in improved performance and increased employee satisfaction.
Elementary School Educator
Alief And Katy ISD
08.1990 - 05.2001
- Participated in ongoing professional development opportunities to stay current on best practices in education and enhance teaching skills.
- Fostered positive relationships with parents through regular communication, addressing concerns and celebrating achievements.
- Served on various school committees focused on curriculum development, technology integration, and school improvement initiatives.
- Developed individualized learning plans to accommodate diverse learning needs, ensuring all students reached their full potential.
- Boosted students'' critical thinking skills through inquiry-based lessons that encouraged them to ask questions and explore multiple perspectives.
- Enhanced classroom management by establishing clear expectations and implementing consistent consequences for behavior.
- Implemented assessment strategies that accurately measured student progress, guiding instruction and providing meaningful feedback.
- Improved student comprehension by utilizing a variety of teaching methods, including hands-on activities and group discussions.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Met with parents to review Individualized Education Plans for at-risk students.
- Pursued professional development during summer months to maintain certification and extend skills.
Education
Master of Science - Education And Business
Texas Southern University
Houston, TX08.1992
Bachelor of Science - Education And Business
Sam Houston State University
Huntsville, TX08.1987
Skills
- Scheduling Management
- Adaptive Programming
- Facility Management
- Inclusive Environment
Websites
Affiliations
- Association Of Aquatic Professionals
- American Red Cross Water Safety Instructor Trainer
Certification
American Red Cross WSIT
US Masters Swim Team Level III Coach
American Hear Association CPR/AED/FA
Association Of Aquatic Professional Charter Member
Timeline
Elementary School Educator
Alief And Katy ISD
08.1990 - 05.2001
Aquatic Director
Memorial Athletic Club And Aquatic Center
05.1989 - Current
Master of Science - Education And Business
Texas Southern University
Bachelor of Science - Education And Business
Sam Houston State University
American Red Cross WSIT
US Masters Swim Team Level III Coach
American Hear Association CPR/AED/FA
Association Of Aquatic Professional Charter Member
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