Julia Kathy Bazan
Taylor
Summary
Dynamic leader with a proven track record at Verizon, enhancing operational efficiency and team performance. Expert in operations management and employee engagement, I've driven service excellence and productivity. Skilled in problem-solving and training, my strategies have consistently improved customer satisfaction and staff development.
Overview
10
10
years of professional experience
Work History
Multi Unit General Manager
Verizon
11.2022 - 11.2024
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
- Mentored new managers to support their professional growth within the company structure.
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
Department Lead
PTS Farms
08.2020 - 10.2022
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Oversaw efficient inventory stocking and supply rotation.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Managed team schedules, department projects and quality assurance.
Green House Lead
Copperstate Farms
10.2019 - 08.2020
- Ensured compliance with health and safety regulations through regular inspections and diligent monitoring practices.
- Implemented training programs for new hires, resulting in higher staff retention rates and overall improved performance.
- Conducted regular staff evaluations, providing constructive feedback to improve individual performance levels.
Waitress
El Rancho
10.2017 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Parts Specialist
Oreily's Auto Parts
04.2015 - 12.2017
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
Education
Snowflake High School
Snowflake05-2010
Skills
- Training and mentoring
- Operations management
- Sales growth
- Staff development
- Employee engagement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Computer skills
Timeline
Multi Unit General Manager
Verizon
11.2022 - 11.2024
Department Lead
PTS Farms
08.2020 - 10.2022
Green House Lead
Copperstate Farms
10.2019 - 08.2020
Waitress
El Rancho
10.2017 - 04.2020
Parts Specialist
Oreily's Auto Parts
04.2015 - 12.2017
Snowflake High School
Similar Profiles
Gerrick McPhearsonGerrick McPhearson
Manager, Business Development, National Fiber Deployment at VerizonManager, Business Development, National Fiber Deployment at Verizon
Michael HancockMichael Hancock
Cable Splicer at VerizonCable Splicer at Verizon
Amiah MellinAmiah Mellin
Salesperson at VerizonSalesperson at Verizon