Kathy Voice
VALENCIA,California
Summary
Skilled professional with experience in collections, customer service, and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates insurance payment disputes promptly.
Overview
25
25
years of professional experience
Work History
Business Services Representative II Insurance Collector
Henry Mayo Newhall Hospital
10.2016 - Current
- Knowledge of health insurance contracts and reimbursements.
- Understanding of Medicare guidelines for Hospital admissions and outpatient services
- Experience with all major health insurance payer websites.
- Make outgoing calls to insurance companies to determine claims status.
- Making and receiving patient calls as needed.
- Verification of health insurance eligibility and benefits
- Review over 30 accounts daily and process reconsiderations and appeals of unpaid and or underpaid accounts.
- Process contractual adjustments as needed.
- Training of new insurance collectors and providing support to new staff as needed.
- Collaborated with cross-functional teams to develop innovative solutions that met client needs and expectations.
Self-Employed Medical Billing and Collections Consultant
Interim HealthCare
04.2004 - 09.2016
- Medicare billing and collections for multiple Interim Offices Collection of over $250,000 of debt that was considered bad debt.
- Insurance phone inquiries for unpaid and underpaid accounts
- Assist with training of new accounting/billing staff.
- Assist with obtaining authorizations for services
- Monthly reporting of AR collection efforts
- Payment, posting, and reconciliation to bank deposits as needed.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Human Resources & Accounting Supervisor
Interim Healthcare of Tulsa
07.1999 - 01.2004
- Supervised annual $1.5M billing of Home Health, Private Duty, Medicare, and commercial insurance.
- Cash postings and reconciliation.
- Responsible for ensuring accounts receivable balances were reviewed and accurate
- Processing payer denials
- Insurance denials follow-up
- Responsible for management of Workers' Compensation modified duty assignments for injured staff.
- Ensured accuracy of weekly payroll and assisted with payroll processing as needed
- Responsible for interviewing, hiring, and training new office staff.
Skills
- Microsoft Office (Excel, Word, Outlook)
- Written Communication
- Process Analysis
- Time Management
- Self Motivation
- Professional Demeanor
- Team Collaboration
- Continuous Improvement
- Analytical Skills
- Hospital System Meditech & Epic
- Insurance payer websites
- Project Planning
Volunteer Experience
Old Orchard I Homeowners Association, Board Member, 2010, 2024
Timeline
Business Services Representative II Insurance Collector
Henry Mayo Newhall Hospital
10.2016 - Current
Self-Employed Medical Billing and Collections Consultant
Interim HealthCare
04.2004 - 09.2016
Human Resources & Accounting Supervisor
Interim Healthcare of Tulsa
07.1999 - 01.2004
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