Kathy Waldron
Randolph,USA
Summary
A proven record of facilitating support services and managing a fast paced office. Strong organizational and communication skills and the ability to concurrently handle multiple tasks. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of customer satisfaction.
Overview
19
19
years of professional experience
Work History
Cafe/Office Aide
Donovan Elementary
01.2024 - Current
- Greeted students upon entering the cafeteria and directed them to appropriate seating areas.
- Reminded students about proper etiquette while eating in the cafeteria area.
- Reported any maintenance issues or hazardous conditions to appropriate personnel promptly.
- Encouraged positive behavior among students by recognizing good deeds whenever possible.
- Supported classroom teachers by monitoring and managing student behavior,
- Supervised children in cafeteria and at recess to maintain safety and foster cultural learning experiences.
Owner/Massage Therapist
Kathy's Comfort Massage
07.2013 - Current
- Develop spreadsheets and scheduling programs
- Perform community outreach and marketing to identify and recruit potential customers
- Perform all accounting duties as needed
- Develop products for use in massage therapy
- Work as a product representative
- Perform various massage therapy treatments as needed
Personal Home Care Assistant
Firstlight Home Care
02.2018 - 03.2019
- Performed errands for clients, including grocery shopping and picking up prescriptions.
- Provided assistance with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Transported clients to doctor appointments or other errands in a safe manner.
- Administered medications under the direction of nursing staff.
Breast Pump Coordinator
Healthy Baby Essentials Contracted by Tufts Medical
11.2016 - 11.2017
- Educate new moms in hospital setting regarding their eligibility for insurance
- Provided and educated new parents and other infant caretakers on the use of breast pumps
- Present new mothers with nutritional options for newborns
- Deliver and demonstrate pump functions
- Create and maintain daily pump log for inventory control
- Facilitated communication between different departments in order to resolve issues quickly.
Administrative Assistant
J.B. PROPERTY SOLUTIONS INC.
07.2013 - 11.2016
- Managed all front-office functions, including scheduling appointments, processing and submitting insurance documents and coordinated requests for information from outside insurance agencies.
- Answered multi-line telephone, copy, scan, fax, file, order office supplies and schedule shipments
- Composed, typed and edited memos and written correspondence.
- Maintained detailed calendars of appointment schedules for business meetings and conferences.
- Resolved a wide-range of staff dilemmas and challenging situations on a daily basis.
- Oversaw A/R, A/P, bank statement reconciliation, balanced book and handled all bank deposits.
- Maintained contracts and insurance binders.
Administrative Assistant Human Resources
JOHN HANCOCK FINANCIAL SERVICES
06.2006 - 10.2013
- Ensured compliance with all relevant laws pertaining to human resources management practices.
- Compiled reports related to hiring trends and staff turnover rates.
- Facilitated communication between management and staff members by relaying messages effectively.
- Organized and maintained personnel records, ensuring accuracy of information.
- Assisted with planning, organizing and coordinating company events.
Education
License in Massage Therapy -
Career Education Institute
Somerville, MA01.2003
Diploma -
East Boston High School
East Boston, MA01.1993
Skills
- Student supervision
- Cafeteria management
- Safety monitoring
- Behavior management
- Customer service
- Conflict resolution
Timeline
Cafe/Office Aide
Donovan Elementary
01.2024 - Current
Personal Home Care Assistant
Firstlight Home Care
02.2018 - 03.2019
Breast Pump Coordinator
Healthy Baby Essentials Contracted by Tufts Medical
11.2016 - 11.2017
Owner/Massage Therapist
Kathy's Comfort Massage
07.2013 - Current
Administrative Assistant
J.B. PROPERTY SOLUTIONS INC.
07.2013 - 11.2016
Administrative Assistant Human Resources
JOHN HANCOCK FINANCIAL SERVICES
06.2006 - 10.2013
License in Massage Therapy -
Career Education Institute
Diploma -
East Boston High School
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