Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Skillssummary
Personal Information
Affiliations
Timeline
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Kathy Wall

Kathy Wall

McAlester,OK

Summary

Dynamic leader with a proven track record in operational leadership and public relations management, notably at Walmart. Excelled in enhancing customer service coordination and driving significant improvements in retail sales and marketing strategies. Recognized for exceptional team leadership and budgeting acumen, securing McAlester's first state awards in tourism. Skilled in event planning and social media engagement, consistently fostering growth and innovation. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Wireless Manager

Walmart
McAlester, US
04.2017 - 11.2025
  • I am responsible for daily audits, supervising employees, assisting customers, activating phones, and processing phone contracts.
  • Working freight onto the floor
  • Other duties as assigned
  • Coordinated between vendors and internal teams during installation and implementation phases of projects involving Wi-Fi networks.
  • Implemented quality control measures to uphold company standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Front End Manager

Walmart
McAlester, US
04.2016 - 08.2021
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Analyzed business performance data and forecasted business results for upper management.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Recruited and trained new employees to meet job requirements.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

TOURISM MANAGER

CITY OF MCALESTER
McAlester, US
11.2014 - 02.2016
  • I was responsible for bringing tourism into our city
  • I traveled, meeting clients and setting up information booths at road shows to get tax revenue into our city.
  • I was responsible for monthly reports to the state and city.
  • I managed my annual budget.
  • I was also responsible for overseeing my staff.
  • I won McAlester's first state awards for my work in tourism.
  • Scheduled and coordinated events and activities.
  • Collaborated with local businesses to create joint promotional activities for tourists.
  • Planned programs of events or schedules of activities.
  • Provided customer service support by responding promptly to inquiries and complaints.

EXECUTIVE DIRECTOR

MCALESTER MAIN STREET
McAlester, US
06.2009 - 11.2010
  • I was responsible for building up and bringing attention to our historic downtown in McAlester.
  • I traveled to conferences to learn about funding available for our historic downtown areas.
  • I was responsible for monthly state and local reports.
  • I also managed many volunteers and maintained my budget.
  • Fostered collaboration and development of new practices by business leaders.
  • Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
  • Informed board and committee about trends, issues and activities to facilitate policy-making.

Education

High School -

ATOKA HIGH SCHOOL
Atoka, OK
01.1980

Skills

  • Customer service
  • Public Relations Management
  • Customer Service Coordination
  • RETAIL SALES
  • Budgeting
  • Operational Leadership in Retail
  • Merchandising
  • Management
  • Marketing
  • Retail Management
  • Team Management Experience
  • Computer Skills
  • Bookkeeping
  • Experienced in Management Support
  • Financial Transactions Handling
  • Event Planning
  • Social Media Engagement
  • Team leadership

Certification

Marketing/Hospitality Management, 06/01/15, Present

Additionalinformation - Skillssummary

Great Public Relations, hospitality, customer service skills. Experienced supervisor in office settings. Values integrity, dedicated, independent, self-starter, social media and computer savvy.

Personal Information

Authorized To Work: US for any employer

Affiliations

  • I was honored to receive the Oklahoma Humanitarian Award
  • I was able to take a Division A Walmart store to the top 10 in the Nation with social media
  • I received my associate's degree in Marketing

Timeline

Wireless Manager

Walmart
04.2017 - 11.2025

Front End Manager

Walmart
04.2016 - 08.2021

TOURISM MANAGER

CITY OF MCALESTER
11.2014 - 02.2016

EXECUTIVE DIRECTOR

MCALESTER MAIN STREET
06.2009 - 11.2010

High School -

ATOKA HIGH SCHOOL

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