Kathy Williams

• Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
• Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
• Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
• Coordinated with sales department to identify potential leads from incoming inquiries.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Cared for my Father until his death

• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Prepared annual budgets with controls to prevent overages.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.