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Kathy Williams
Supervisor
Austin,TX
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Work Preference
Work Type
Part TimeFull TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsWork from home optionCompany CulturePaid sick leave401k matchOverview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Cook/Prep/Supervisor
Delaware North
Austin, TX
04.2018 - Current
- Prep vegetables(sliced, chopped, diced, julienne, mincing). Make homemade sauces from recipes. Made organic smoothies. Vegan salads or sandwiches. Grilled-burgers, chicken, fried eggs, dropped fries, mushrooms, toasted buns.
- Ability to use and clean a fryer. Ability to use an grill and flat grill. Experience in cleaning both a grill and flat grill, clean the grease ducts.
- Empty old grease in its proper area carefully.
- Take orders to customers, greet customers with a professional and welcoming smile. Answer question that a customer may have. Explain the difference of our products via if they were vegan, gluten free, vegetarian.
- Sweep and mopped, wiped and sanitized off my work stations. Kept my area cleaned at all times.
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Collaborated with kitchen staff to ensure accurate preparation and presentation of menu items, adhering to quality standards
- Maintained cleanliness and organization of dining areas, including tables, chairs, floors, and restrooms
- Managed cash transactions accurately using POS system while providing guests with receipts and appropriate change
- Suggested daily specials to customers based on their preferences and dietary restrictions
- Responded promptly to guest inquiries or concerns regarding menu items or service quality
- Closely followed all safety procedures when handling food products to prevent cross-contamination or spoilage
- Maintained knowledge of current menu offerings as well as ingredients used in various dishes for allergy awareness purposes
- Demonstrated strong teamwork skills by effectively communicating with fellow team members during busy shifts to ensure smooth operations
- Fulfilled special requests from customers such as modifications to menu items or specific dietary needs without compromising taste or quality
- Informed management about low stock levels of essential supplies like napkins, straws, condiments etc. for timely replenishment
- Achieved XX% increase in upselling revenue through effective product knowledge training
- Packed take-out orders accurately while maintaining food quality standards during transportation
- Collaborated with the barista team on beverage preparation techniques including espresso-based drinks
- Maintained a clean work area at all times following sanitation guidelines set forth by health department regulations
- Demonstrated excellent time management skills by efficiently prioritizing tasks during peak hours resulting in reduced wait times for customers
- Assisted in inventory management by monitoring stock levels of food and beverage items to avoid shortages or excesses
- Ensured compliance with all health and safety regulations, including proper handling and storage of perishable items
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining quality standards
- Maintained knowledge of daily specials, promotions, and menu changes to effectively communicate with customers
- Work at Annie's Bar and Grill within the airport.
Building Services Worker
City of Austin
Austin, TX
12.2019 - 02.2020
- Worked for the city of Austin via ABIA, In Aviation. Cleaning restrooms, power washing, stripping, waxing and buffing the corridor floors.
- Scrapping gum off the floors. Clean windows of the airport, Dust, empty trash in all areas of the airport, including outside. Pick up trash in and out of the airport. Sanitized the restrooms from top to bottom.
Cook/Cashier
Taco Cabana
Austin, TX
04.2015 - 10.2018
- Started as an Cashier. Greeting customers and taking their orders. Taking those orders to their tables. Checking in on the customers while dining in to ensure they had all that they needed and was satisfied with service. Answered any questions about our menu items.
- Made margarita mixture for the shift.
- Then transitioned to a cook\prep. I prepped and made our sauces. Made pinto and black beans via recipes . Prepped\grilled steak and chicken, shrimp(when in season), tamales(when in season).
- Monitored the food temps, taking temps every 2 hours. Trained new employees.
- Then transitioned to a Shift Lead, I then trained, temps, opened store, count safe. Money drops, inventory, order food and alcohol for the store. Resolve any issues that may arise on my shift. Insure that dining area and restrooms stayed cleaned at all times. Tea\coffee refilled and remade when the times were up. Made sure everything had a label. Made sure that my shift ran as smooth as possible.
Cashier/Customer Service
Jo-Ann Fabric and Craft Stores
Austin, TX
04.2013 - 06.2015
- Greeted customers. Answered phones. Assisted all guests with inquiries inference to signing up for classes, special orders, products offered in store.
- Cash and credit card payments. Upscale merchandise. Restock, reorganize shelves. Marked new items. End of day.
- Count cash drawer, cleaned area, emptied out trash.
Timeline
Building Services Worker - City of Austin
12.2019 - 02.2020
Cook/Prep/Supervisor - Delaware North
04.2018 - Current
Cook/Cashier - Taco Cabana
04.2015 - 10.2018
Cashier/Customer Service - Jo-Ann Fabric and Craft Stores
04.2013 - 06.2015
Gary Job Corps - No Degree, Nursing
08.1986 - 08.1988
Elgin High School - High School Diploma,
09.1982 - 06.1986
Summary
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitasker with talents in recipe management and development.
Education
High School Diploma -
09.1982 - 06.1986
No Degree - Nursing
08.1986 - 08.1988
Skills
Recipe modification
Frying
Sanitation
Grilling
Food presentation
Food handling
Customer service
Positive and professional
Problem-solving
ServSafe certified
Attention to detail
New hire training
Accomplishments
- Documented and resolved customer over tipping which led to customer satisfaction and review
- Collaborated with team of 10 in the development of most projected sales for our restaurant in the month of October.
- Achieved great results through effectively helping with simplifying recipes for others to go by.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Certification
- Certified Supervisor, Delaware North - In 2 years
- Certificate of Achievement for Sexual Harassment and Abusive Conduct Prevention, Alcohol Safety, Seller Training via TABC, Code of Conduct. With Delaware North- within a year
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Taking long walks
DIY
Hanging with friends or family