Kathy Wright

In-house interior design specialist, collaborating with existing clients and developing working relationships with new customers, advising interior design systems for their home spaces by creating bespoke interior planning designs as well as guiding in a "refresh" of their specific needs.

• Enhanced client satisfaction by providing exceptional customer service and addressing their needs in a timely manner
• Met prospective clients at their homes, assessed their needs and evaluated their physical environments prior to developing and presenting design solutions produced using Pottery barn proprietary software

• Opened studio prior to first days classes, reconciled register
• Greeted incoming customers professionally and provided friendly, knowledgeable assistance
• Kept reception, retail area and studios clean and neat to give visitors positive first impression
• Opened new accounts, processed point-of-sale purchases
• Closed studios at end of classes

• Managed sales in various IKEA home and office furnishing departments.
• Boosted sales by effectively managing 16 mini-showrooms, ensuring positive customer experience
• Streamlined order processes, reducing customer wait time and boosting customer satisfaction

• Hand-picked by management to provide personalized service to "select" clientele
• Developed and customer client base via personal "client book" to inform and notify select customers of upcoming product arrivals and events
• Reflected the "fashion voice" of department
• Worked effectively and efficiently via team collaboration
• Cultivated a working environment that resulted in better team morale and productivity
• Trained new hires