Kathy Yorkovitch
Theodore,AL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Shift Leader
Love's Travel Stops & Country Stores Inc.
Irvington, AL
09.2022 - Current
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Assessed company operations for compliance with safety standards.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Cashier
Ship & Shore
Dauphin Island, AL
09.2021 - 11.2022
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service Representative
Cottage Farms Direct
Irvington, Alabama
01.2018 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Cottage Farms Direct
Irvington, Alabama
02.2017 - 07.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Oversaw warranty counseling process to manage expense controls.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assistant Manager
Dairy Queen
Mobile, AL
07.2015 - 12.2016
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed day-to-day duties accurately and efficiently.
- Supervised daily operations including scheduling shifts, assigning duties.
Cashier/Cook
Chuck E Cheese
Mobile, Alabama
09.2012 - 04.2016
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Followed established procedures and requirements for safe food handling, storage and service.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked completed orders for correct quantity and quality.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Received and stored food and supplies.
- Replenished food items from inventory and rotated ingredients.
Shift Leader
Taco Bell
Daphne, Alabama
09.2011 - 04.2013
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted in the development and implementation of new operational procedures.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Assisted in training new employees on shift operations.
- Upheld company standards and compliance requirements for operations.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Delegated tasks to employees and monitored activities and task completion.
Education
High School Diploma -
Alma Bryant High School
Irvington, AL04-2001
Skills
- Inventory management
- Employee training
- Cash handling
- Food safety
- Customer service
- Task delegation
- Team management
- POS system operation
- Shift paperwork completion
References
- Joseph (Joe) Altadonna, (251) 656-5700, Former employer
- Phyllis B. Gray, (251) 533-4729, Former employer
- Clarence De Loach, (251) 545-6033, Former manager/neighbor
Timeline
Shift Leader
Love's Travel Stops & Country Stores Inc.
09.2022 - Current
Cashier
Ship & Shore
09.2021 - 11.2022
Customer Service Representative
Cottage Farms Direct
01.2018 - 06.2019
Customer Service Representative
Cottage Farms Direct
02.2017 - 07.2017
Assistant Manager
Dairy Queen
07.2015 - 12.2016
Cashier/Cook
Chuck E Cheese
09.2012 - 04.2016
Shift Leader
Taco Bell
09.2011 - 04.2013
High School Diploma -
Alma Bryant High School
Similar Profiles
Janet RileyJanet Riley
Operational Manager at Love's Travel Stops & Country Stores Inc.Operational Manager at Love's Travel Stops & Country Stores Inc.
Gregory OwensGregory Owens
Operations Manager at Love's Travel Stops & Country Stores Inc.Operations Manager at Love's Travel Stops & Country Stores Inc.
Emily McGovernEmily McGovern
Cashier and Salesperson at Love's Travel Stops & Country Stores Inc.Cashier and Salesperson at Love's Travel Stops & Country Stores Inc.
Alyssa SteenAlyssa Steen
Cashier at Love's Travel Stops & Country StoresCashier at Love's Travel Stops & Country Stores
Todd NealTodd Neal
Driver at CopartDriver at Copart