Kathy Yoval
Lake Elsinore,CA
Summary
Results-driven shift leader with a strong focus on team collaboration and customer satisfaction. Proven ability to train staff and resolve issues effectively, enhancing operational efficiency in a fast-paced retail environment.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Shift Leader
7-Eleven
Lake Elsinore, California
07.2019 - 08.2022
- Supervised daily store operations, ensuring smooth functioning and optimal efficiency.
- Trained and mentored team members in customer service standards and protocols.
- Managed inventory levels while organizing efficient product displays.
- Processed transactions efficiently at a busy retail location, balancing cash drawers daily.
- Resolved customer complaints promptly, ensuring satisfaction during interactions.
- Collaborated with team for timely merchandise restocking, maintaining stock availability.
- Implemented safety protocols to maintain a secure environment for staff and customers.
- Conducted cashier training to enhance transaction accuracy and speed.
Eligibility Service Clerk II/Office Asst II
County of Riverside, TAP
Riverside, California
10.2008 - 07.2009
- Coordinated scheduling of appointments and meetings to enhance operational efficiency.
- Provided customer service support through phone and in-person interactions.
- Maintained organized filing system for electronic and physical documents.
- Processed eligibility applications for various social service programs accurately.
- Verified client information using internal database and supporting documentation.
- Assisted clients in understanding eligibility requirements and application procedures.
- Conducted interviews with applicants to evaluate service eligibility effectively.
- Researched inquiries related to eligibility regulations and policies for informed responses.
Customer Service Representative II
Union Bank of California
Riverside, California
09.2004 - 09.2007
- Delivered exceptional customer support across multiple communication channels.
- Resolved inquiries efficiently using banking systems and tools.
- Educated customers on bank products and services to enhance engagement.
- Promoted high satisfaction by addressing issues with knowledgeable service.
- Documented interactions in databases for future reference and analysis.
- Maintained detailed records of transactions and customer comments.
- Processed transactions accurately in compliance with bank policies.
- Developed strong customer relationships to foster loyalty and repeat business.
Education
Associate of Arts - Social/Human Services
Rio Hondo College
Whittier, CA12-2025
Some College (No Degree) - Biology
University of California, Riverside
Riverside, CASkills
- Customer service
- Team leadership
- Conflict resolution
- Appointment scheduling
- Document management
- Data entry
Languages
Spanish
Professional
Certification
Certificate of Attendance for "Trauma Informed", Rio Hondo College, Foster/Kinship Care Education, 2024
Timeline
Shift Leader
7-Eleven
07.2019 - 08.2022
Eligibility Service Clerk II/Office Asst II
County of Riverside, TAP
10.2008 - 07.2009
Customer Service Representative II
Union Bank of California
09.2004 - 09.2007
Associate of Arts - Social/Human Services
Rio Hondo College
Some College (No Degree) - Biology
University of California, Riverside