Kathya Castillo

• Drafting Trust documents for clients.
• Drafting funding documents for Trusts.
• Reviewed legal documents to ensure accuracy, completeness and compliance with applicable laws and regulations.
• Organized physical and electronic files according to established protocols.
• Performed administrative duties such as filing, copying, scanning and faxing of documents.
• Participated in meetings between clients and attorneys to discuss case progress.

Jury services, answering phones, mailing paperwork, etc.

• Answered phone calls and directed them to the appropriate personnel.
• Provided administrative support for staff members.
• Scheduled meetings and appointments for department heads.
• Managed incoming and outgoing mail correspondence.
• Updated customer contact information in the system database.

• Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
• Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
• Processed and sent invoices, adjustments and credit memos to customers.
• Record the transactions for each car sales in all stores.
• Contact banks to payoff auto loans as well as to fund car deals.

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Organize flights to workers to designated production plants.

• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Developed trusting relationships with customers by making personal connections.
• Trained new team members in cash register operation, stock procedures and customer services.
• Obtained signatures for financial documents and internal and external invoices.