Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kathya Enamorado

Kathya Enamorado

Newburgh,NY

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
04.2022 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cultivated professional working relationships with peers and supervisors.

Crew Member

McDonald's
02.2020 - 04.2022

Education

No Degree - Nursing

National Autonomous University of Honduras
SPS, Honduras

Skills

  • Supply Ordering
  • Schedule oversight
  • Safety Compliance
  • Team Development
  • Inventory Control
  • Quality Assurance
  • Workplace Safety
  • Interpersonal Skills
  • Handling Customer Complaints
  • Delegating Work
  • Decision-Making
  • Cash Handling
  • Opening and closing procedures
  • Training and mentoring
  • Schedule Management
  • Punctual and Reliable
  • Employee Training
  • Energetic and Enthusiastic
  • Flexible Schedule
  • Staff Motivation
  • Delegation capabilities
  • Customer service focus
  • P&L Management
  • Data Analytics
  • Strategy Development
  • Shift Scheduling
  • Safety Management
  • Team Collaboration
  • Inventory Management Software
  • Quality Control
  • Safety Procedures
  • Adaptability and Flexibility
  • Excellent Communication
  • Computer Skills
  • Problem-solving aptitude
  • Active Listening
  • Professionalism
  • Schedule development

Certification

Currently in intensive Reading, Writing and Development courses ESL consisting of 5 levels.

Currently passing level 2 and summer-autumn level 3

Timeline

Shift Manager

McDonald's
04.2022 - Current

Crew Member

McDonald's
02.2020 - 04.2022

No Degree - Nursing

National Autonomous University of Honduras
Kathya Enamorado