Kathya Fierro
Milwaukee,WI
Summary
Experienced in an educational setting, I have developed strong analytical and evaluation skills and am now seeking a transition into a different field. Proficient in assessing complex information and offering constructive feedback, I am eager to apply these abilities in a dynamic and collaborative environment.
Overview
7
7
years of professional experience
Work History
Head Waiter
Bamboo
08.2017 - 09.2018
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Junior Counselor
Summit
05.2019 - 08.2019
- Collaborated with fellow counselors to design engaging group activities that promoted teamwork and social skills.
- Planned fun and collaborative activities for ages 10 to 15 that resulted in teamwork and learning of valuable life lessons.
- Assisted in the planning and execution of camp-wide special events, such as talent shows or theme nights, fostering a strong sense of community among all participants.
- Supported senior counselors in developing effective daily schedules for campers to maximize learning opportunities.
- Contributed to the development of weekly newsletters, keeping families informed about upcoming events and accomplishments at camp.
IT Consultant
University of Wisconsin-Milwaukee
08.2022 - 11.2022
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Course Grader
University of Wisconsin-Milwaukee
09.2024 - Current
- Grading for Building Technology 1 course
- Graded raw materials based on checklist of quality standards.
- Improved student performance by providing constructive feedback on assignments and tests.
- Collaborated with other graders to ensure a fair and balanced assessment of all students'' efforts.
- Documented inspections, assignments and task completion to comply with university policies.
Education
High School Diploma -
Divine Savior Holy Angels- Highschool
Milwaukee, WI05-2021
Skills
- Interpersonal Communication
- Proficient in Rhino
- Proficient in Adobe Programs
- Some Revit experience
- Critical Thinking
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Course Grader
University of Wisconsin-Milwaukee
09.2024 - Current
IT Consultant
University of Wisconsin-Milwaukee
08.2022 - 11.2022
Junior Counselor
Summit
05.2019 - 08.2019
Head Waiter
Bamboo
08.2017 - 09.2018
High School Diploma -
Divine Savior Holy Angels- Highschool
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