Kathya Ruiz
Jacksonville
Overview
10
10
years of professional experience
Work History
Reporting Analyst
CADUCEUS HEALTH
03.2023 - Current
- Work alongside the Manager and Senior Reporting Analyst to complete departmental task
- Update and Create Tableau workbooks,
- Generating extracts through ATHENA,
- Data Analysis,
- Trending
- Invoicing for clients
- Biweekly reporting using Insync software
- Ad HOC Reporting
- Create Power Point presentations for client meetings.
Discrepancy Analyst Team Lead
PARALLON/HCA
03.2022 - 03.2023
- Work alongside the Manager with departmental tasks while providing training and ongoing education to the team
- Tasks included pline approvals, Timekeeping, Work Distribution, Inventory Control, Team Building, Trending, Submitting Automation, Production and QA, High Dollar, Weekly reports
- Key Achievements:
- Identifying and Resolving trended payer issues
- Created and maintain the “Managed Care Logging Guide” utilizing OneNote
- Provide assistance and better understanding to members on all teams
- Trended and assigned Out of compliance accounts which helped lower the overall number of OOC accounts.
Discrepancy Analyst
09.2021 - 03.2022
- Responsible for researching and resolving discrepancies
- Sawt a deeper understanding of departmental operations by volunteering for additional work outside the scope of current position
- Provided training and support to other team members while creating a “MC Logging How to Guide”
Customer service Advisor
11.2020 - 09.2021
- Responsible for answering High volume phone calls in order to maintain the number of calls dropped
- Key Achievements:
- Average talk time under 4mins
- Surpassed cash collection goal of 30k a month
- Exceeded production taking over 70 calls a day
- Deescalated calls.
Discrepancy Analyst Team Lead
02.2020 - 04.2020
- Work alongside the Manager with departmental tasks while providing training and ongoing education to the team
- Tasks included pline approvals, Work Distribution, Inventory Control, Late charges, Verify overpayments for Government accounts
- Key Achievements:
- Took on Late charge process and maintained Inventory
- Actively refunded Government Payers
- Trended Inventory to lower total number of accounts.
Overpayments Manager
10.2018 - 02.2020
- Led a team of 15 employees, managed daily inventory in order to maintain the number of accounts becoming out of compliance
- Task included pline approvals, Inventory Control, Run BOBJ scripts, Review and submit bulks, Create and run Automation files, Staff Evaluations/one on ones
- Key Achievements:
- Lowered the percentage of out of compliance accounts from 42% to 16%
- Obtained a 90% engagement score
- Consistently performed above expectations and received stellar evaluations.
Net AR Team Lead
09.2017 - 10.2018
- Work alongside the manager with departmental tasks as well as provided training and ongoing education to the team
- Tasks included pline approvals, Work Distribution, Inventory Control, Approve Payroll, Keep track of production, Work HD accounts
- Key Achievements:
- Learned how to create scripts in BOBJ
- Create a cheat sheet guide for MPBO accounts
- Became proficient in Excel.
Customer service Advisor Team Lead
01.2016 - 09.2017
- Work alongside managers to maintain departmental goals
- Task Included approve plines, Answer escalated calls, QA calls, Track production
- Key Achievements:
- Train representatives
- Created How to guide for phone calls
- Had highest performing team in call center.
Customer service Advisor
10.2014 - 01.2016
- Responsible for answering High volume phone calls in order to maintain the number of calls dropped
- Key Achievements:
- Average talk time under 4mins
- Surpassed cash collection goal of 30k a month
- Exceeded production taking over 70 calls a day
- Deescalated calls.
Education
Associate of Science - HealthCare Administration
University of Phoenix
Tempe, AZ10.2014
Skills
- Highlights of Expertise:
- Microsoft Office
- Tableau
- Athena
- Customer Service
- Business Planning & Management
- Insync
- Teambuilding
- Records Control
- Ultra Edit
- Kronos
- Trending
Affiliations
15+ years of experience blending financial, business, and leadership skills to meet company objectives in fast-paced environments.
Dependable, high-energy professional proven to thrive in challenging roles; versatile, adaptive, and performance-driven with effective decision-making backed by sound judgment and expert execution of strategies and operations. Motivational team leader; adept at training, mentoring, and directing cross-functional teams, resolving conflicts and building strong relationships. Self-motivated and able to work both independently and as a collaborative team member.
Languages
Spanish
Native or Bilingual
Timeline
Reporting Analyst
CADUCEUS HEALTH
03.2023 - Current
Discrepancy Analyst Team Lead
PARALLON/HCA
03.2022 - 03.2023
Discrepancy Analyst
09.2021 - 03.2022
Customer service Advisor
11.2020 - 09.2021
Discrepancy Analyst Team Lead
02.2020 - 04.2020
Overpayments Manager
10.2018 - 02.2020
Net AR Team Lead
09.2017 - 10.2018
Customer service Advisor Team Lead
01.2016 - 09.2017
Customer service Advisor
10.2014 - 01.2016
Associate of Science - HealthCare Administration
University of Phoenix
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