KATHY ANN HERNANDEZ LASTIQUE

Work History

TD Bank

11.2022 - Current

Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
Strengthened teamwork among colleagues by collaborating on projects, sharing knowledge, and supporting fellow associates in their tasks.
Participated in ongoing professional development initiatives, keeping abreast of industry trends and regulatory requirements that impact banking operations.
Implemented effective cash handling policies that minimized discrepancies between recorded transactions and actual balances held at the end of each business day.

Guaranteed Rate Affinity

11.2020 - 11.2021

Solved problems timely and effectively, ensuring customer satisfaction.
Managed and maintained file system covering expenses, reports and support documentation.
Verified credit histories, personal references and employment backgrounds for each applicant.
Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Upheld complete confidentiality of all submitted information according to release guidelines.
Communicated with originator and applicant concerning progress of loan file.
Utilized Encompass regularly to complete job tasks, developing advanced proficiency.
Maintained strict confidentiality of bank records and client information.

Weichert Realtors

06.2016 - 10.2020

Negotiated, facilitated and managed real estate transactions
Greeted new home buyers and presented the selling features at Open Houses
Interviewed prospective buyers and generated lists of properties that were compatible with buyers' needs and financial resources
Researched properties within local markets to determine comparable sales and generated lists of available properties
Reviewed sales strategies and marketing plans to meet sales goals
Expanded market share by executing effective sales strategies while detailing market conditions analysis for strategic planning
Advertised properties via networking, brochures, ads and multiple listing services to maximize exposure
Work with prospective buyers and sellers to facilitate sales and negotiation process.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Communicated with clients to understand property needs and preferences.

American Express Travel

10.1994 - 04.2004

Worked with groups and executive clients to arrange corporate travel
Adhered to all rules, regulations and protocols when booking travel for clients
Delivered superior customer service to clients to foster lasting rapport and secure new assignments
Use of Sabre travel system to book travel reservations, including flights, hotel and rental cars
Coordinated schedules and organized conferences and meetings for business professionals.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Collaborated with colleagues to implement best practices across department and exceed team goals.
Maintained consistent record of completing projects in accordance with schedule and budget requirements.