Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathye Cox

Pineville,LA

Summary

At CenturyLink, I led a team to enhance productivity and customer satisfaction through effective problem-solving and leadership, demonstrating key skills in process improvement and staff management. My strategies boosted team efficiency, fostering a culture of excellence and collaboration.

Overview

21
21
years of professional experience

Work History

Supervisor

CenturyLink
12.2003 - 11.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Education

High School Diploma -

West Monroe High School
West Monroe, LA
05.1971

Skills

Training and mentoring

Goal-Oriented

Staff Management

Employee Motivation

Complex Problem-Solving

Staff Discipline

Processes and procedures

Process Improvement

Schedule development

Teamwork and Collaboration

Multitasking Abilities

Decision-Making

Quality Assurance

Performance Metrics

Timeline

Supervisor

CenturyLink
12.2003 - 11.2024

High School Diploma -

West Monroe High School

Similar Profiles

CREATE PROFILE
Kathye Cox