KATHRYN E. KELLOM
Allen,TX
Summary
Experienced administrative professional well-versed in performing diverse administrative functions in a high-volume patient care environment with a high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Ready to contribute to a dynamic team and make a positive impact in your organization.
Overview
16
16
years of professional experience
Work History
PATIENT SERVICE SPECIALIST – LEAD/TRAINER
Baylor Scott & White Institute for Rehabilitation
Allen, Tx
06.2018 - Current
- Demonstrated strong leadership skills while managing a bustling outpatient PT/OT/ST clinic
- Efficiently handles and prioritizes multiple tasks in a dynamic work setting
- Provided guidance and support to new hires, empowering them with the necessary skills for success in the clinic environment.
- Demonstrated capacity to handle larger work volumes without compromising on personal or team targets
- Created and oversaw daily billing reports in addition to monthly bad debt reports
- Demonstrated proficiency in utilizing TherapySource, NetHealth, Therap-E Bridge, and RT systems
- Accomplished recipient of 1 Torchbearer award, 11 Living the Select Medical Way awards, and a nomination for the Impact Award.
OFFICE MANAGER
Center for Eye Care Excellence
South Bend, In
01.2014 - 05.2018
- Managed the recruitment and onboarding process for all front office staff
- Conducted annual performance evaluations
- Ensured efficient scheduling and coordination of appointments for all physicians
- Effectively managed provider schedules while ensuring accurate CPT and ICD-10 code updates
- Generated daily financial reports
- Ensured prompt submission of delinquent accounts to collections agency and closely monitored monthly progress
- Monitored insurance databases to ensure claims address and payer ID's were kept up-to-date.
- Managed insurance claims, appeals, pre-certifications, and prior authorizations efficiently.
RECEPTIONIST/OPTICIAN
InVision Eye Care Center
South Bend, In
04.2008 - 12.2013
- Executed all front desk tasks encompassing appointment scheduling, phone call responses, chart organization and preparation, verification of insurance policies and claims processing.
- Managed company's online presence through website and social media.
- Implemented effective strategies to increase customer awareness of new eyewear brands and styles through themed displays.
- Trained in all optical technician responsibilities, encompassing preliminary exam testing, eyewear selection, ordering, dispensing, repair, and contact lens instruction.
Education
Some College (No Degree) - Healthcare Administration
Indiana Institute of Technology
Fort Wayne, INSkills
- Superior Customer Service
- Excellent verbal and written communication
- Detail-Oriented
- Critical Thinking
- Prioritizing Tasks
- Team Player
- Time Management
- Registration management
- Multitasking and Organization
- HIPAA Compliance
Timeline
PATIENT SERVICE SPECIALIST – LEAD/TRAINER
Baylor Scott & White Institute for Rehabilitation
06.2018 - Current
OFFICE MANAGER
Center for Eye Care Excellence
01.2014 - 05.2018
RECEPTIONIST/OPTICIAN
InVision Eye Care Center
04.2008 - 12.2013
Some College (No Degree) - Healthcare Administration
Indiana Institute of Technology
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