Kathleen Fontes
Marathon,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Food Server
Castaway Waterfront Seafood Restaurant & Sushi Bar
05.2017 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
Yoga Instructor
City Of Marathon
09.2019 - 09.2022
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Arrived early to set up room, greet students, and answer questions.
- Developed safe and effective exercise programs for class members.
- Promoted workshops, retreats and other special events to supplement class instruction and provide additional learning opportunities for students.7
- Promoted workshops, retreats and other special events to supplement class instruction and provide additional learning opportunities for students.
- Led up to 6 classes per week.
- Stayed current with fitness trends and adjusted to needs and wants of class participants.
- Maintained accurate class attendance records and student information to facilitate communication with students.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Created and managed social media page to promote class schedule, pricing and other information.
- Used music to motivate and energize classes.
- Adapted classes to meet needs of participants with varying fitness levels.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Collaborated with other fitness professionals to develop and implement new programs.
- Set up and broke down equipment before and after classes.
- Led aerobics, yoga, core strength and kickboxing classes.
Fitness Coach and Personal Trainer
Brown University Athletics
01.2008 - 03.2015
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Oversaw fitness areas with practiced eye for safety or training issues.
- Instructed on proper use of equipment for safety of all members.
- Modified workout plans according to fitness levels and medical considerations.
- Provided coaching about healthy lifestyle strategies.
- Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
- Designed and conducted speed training and conditioning clinics to help students enhance sports performance and prevent injury.
- Improved class participation by developing programs to meet needs relevant to age and activity levels.
- Recruited, supervised and mentored high performing teams to deliver quality training to clients.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Designed innovative fitness plans to keep clients engaged.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Kept accurate and updated client records to track progress and provide follow-up.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Monitored and tracked clients' progress and adjusted instructions to attain successful outcomes.
- Demonstrated proper form and technique to prevent injury.
Restaurant Food Server
Lighthouse Restaurant
01.2003 - 04.2010
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
East Providence High School
East Providence, RINo Degree - Science And Biology
Rhode Island College
Providence, RIResponsible Service of Alcohol
Responsible Vendor Training
Marathon, FL11.2023
Alcohol Seller - Server Training
Marathon, FL11.2023
Certifications With Continued Education - Health And Physical Fitness
American Aerobic Association
New Hope, PA01.2008
Skills
- Order Taking
- Computer Literacy
- Time Management
- Attention to Detail
- Excellent Communication
- Personal Hygiene
- Foreign Language Skills
- Social Perceptiveness
- Upselling Techniques
- Active Listening
- Table Setting
- Interpersonal Skills
- Conflict Resolution
- Energy and Stamina
- Fine Dining Etiquette
- Customer Service
- Food Presentation
- First Aid Knowledge
- Cash Handling
- Guest Relations
- Food Safety Practices
- Problem Solving
- Knowledge of Dietary Restrictions
- Food Storage
- Memory Retention
- Handling Complaints
- Professional Appearance
- Multitasking Abilities
- Special Event Coordination
- Efficient Movement
- Food Allergy Awareness
- Positive Attitude
- Decision Making
- Menu Knowledge
- Guest Engagement
- Point of Sale Systems
- Safe Food Handling
- Beverage Preparation
- Wine Service
- Table Setting Knowledge
- Order Accuracy
- Item Promotion
- Cash Register Operations
Certification
TIPS Certification
Alcohol Awareness Training
Fitness
Yoga
Water Yoga and Aerobics
Meditation Instructor and Leader
QHHT
Timeline
Yoga Instructor
City Of Marathon
09.2019 - 09.2022
Restaurant Food Server
Castaway Waterfront Seafood Restaurant & Sushi Bar
05.2017 - Current
Fitness Coach and Personal Trainer
Brown University Athletics
01.2008 - 03.2015
Restaurant Food Server
Lighthouse Restaurant
01.2003 - 04.2010
High School Diploma -
East Providence High School
No Degree - Science And Biology
Rhode Island College
Responsible Service of Alcohol
Responsible Vendor Training
Alcohol Seller - Server Training
Certifications With Continued Education - Health And Physical Fitness
American Aerobic Association
TIPS Certification
Alcohol Awareness Training
Fitness
Yoga
Water Yoga and Aerobics
Meditation Instructor and Leader
QHHT
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