Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kathy G. Blake

Broadway,NC

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 18 years of relevant work experience to your team. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic, Ederm, Athena Health and Allscripts.

Overview

20
20
years of professional experience

Work History

Patient Service Representative II

Sanford Dermatology
03.2021 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Took copayments and compiled daily financial records.
  • Used Allscripts and Epic to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Resolved billing inquiries and disputes in timely fashion.
  • Investigated insurance claims denials and appeals.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Complete and process Physician schedules weekly
  • Maintain and process online appointment scheduling through ZOCDOC online scheduling
  • Complete and process incoming and outgoing Medical Record requests
  • Process and execute referral requests.

Referral Coordinator/Admin Assistant

CC Sandills Family Practice
09.2014 - Current
  • Scheduling Appointments
  • Insurance Verification
  • Medical Records
  • Referral Coordinator.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Accessed and reviewed patient records to verify receipt completed referral paperwork.
  • Provided education and instruction to referral sources on referral processes.

CNA, Patient Account Representative, Medical Secretary

WakeMed Health and Hospitals
09.2003 - 07.2014
  • CNA II
  • Trauma Tech
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Quickly responded to codes and cardiac monitor alarms.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.
  • Inserted peripheral IVs and administered non-medication IV fluids.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.

Human Resource Assistant

The Chair Company
07.2009 - 01.2013
  • Payroll
  • Employee Verifications
  • Referrals
  • Accounts Payable
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

Education

CNA I, CNA II -

CCCC
Sanford, NC

Skills

  • Proficient in
  • Microsoft Word,Excel, Powerpoint, Medical Terminology, Billing, CNA, CNA II
  • Customer Service, Accounts Receivable, Insurance
  • Document Filing
  • Medical Billing
  • Insurance Information Collection
  • Reminder Calls
  • Patient Registration
  • Bookkeeping Support
  • Payment Collection
  • Office Administration
  • Family Medicine
  • Medical Insurance
  • Medical Services Administration
  • Clinical Data Entry
  • Appointment Scheduling
  • Routing Lab Results
  • Collection Management
  • Insurance Verification
  • Customer Service
  • Patient Admitting
  • Medical Filing
  • Patient Interviewing Skills
  • Clerical and Filing Support
  • Health Information Access Management
  • Verifying Eligibility
  • Clinic Administration
  • Admissions Screening
  • Coordinate Referrals

Additional Information

  • Awards , Employee of the Month -2004 Employee of the Month -2012 2

Timeline

Patient Service Representative II

Sanford Dermatology
03.2021 - Current

Referral Coordinator/Admin Assistant

CC Sandills Family Practice
09.2014 - Current

Human Resource Assistant

The Chair Company
07.2009 - 01.2013

CNA, Patient Account Representative, Medical Secretary

WakeMed Health and Hospitals
09.2003 - 07.2014

CNA I, CNA II -

CCCC

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Kathy G. Blake