Kathy Henry
Brownsville,PA
Summary
Accomplished Head Teller at Washington Financial Bank, adept in branch operations and staff management, significantly enhancing operational efficiency. Expert in cash handling and security procedures, I excel in creating organized, secure environments. Proven track record in business development, fostering strong customer relationships, and leading teams to exceed goals with precision and professionalism.
Overview
10
10
years of professional experience
Work History
Head Teller
Washington Financial Bank
01.2024 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Mentored junior tellers, fostering professional development and growth within the team.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
Real Estate Agent
Bernie Gallerani, Re/max
02.2023 - 08.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Sales Associate
Sterling Jewelers Inc.
03.2018 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Front Desk Receptionist
David Price IMAC Regeneration Center
08.2020 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
School Supervisor
NHS
03.2015 - 04.2017
- Championed the integration of innovative teaching strategies that led to increased student engagement and academic success.
- Promoted a safe learning environment by enforcing school policies and addressing disciplinary issues effectively.
- Maintained accurate records of student performance data, utilizing information to inform instructional decisions.
- Developed strong relationships with community partners to provide additional resources for students and staff.
- Led professional development initiatives for staff members, fostering growth in teaching skills and knowledge.
- Collaborated with other administrators to develop strategic plans for continuous improvement within the school district.
- Boosted teacher morale with supportive leadership style, providing feedback and recognition for hard work.
- Streamlined communication between teachers, parents, and administration through regular meetings and updates.
Education
No Degree - Paralegal Studies
Liberty University
Lynchburg, VA10-2019
Bachelor of Arts - Business
American InterContinental University
Schaumburg, IL07-2015
Skills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
- Staff training and development
- Cash handling expertise
- Staff management
- Business development
Clearances
Current
Criminal History Record Information Report
Department of Human Services Child Abuse History Clearance
Timeline
Head Teller
Washington Financial Bank
01.2024 - Current
Real Estate Agent
Bernie Gallerani, Re/max
02.2023 - 08.2023
Front Desk Receptionist
David Price IMAC Regeneration Center
08.2020 - 09.2021
Sales Associate
Sterling Jewelers Inc.
03.2018 - 01.2022
School Supervisor
NHS
03.2015 - 04.2017
No Degree - Paralegal Studies
Liberty University
Bachelor of Arts - Business
American InterContinental University
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