Kathy Jo DeBold
Littleton,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Program Coordinator, Inclusiveness
Denver Rescue Mission
11.2022 - 12.2024
- Physical and emotional safety of all participant, including security of emergency shelter, facility and guest.
- Supervision of guest and volunteer's
- Administrating medication and UA's / BA's
- Using Trama Informed Care and compassion with participants experiencing, mental heath and or Substance abuse.
- Maintaining accurate documentation, report writings along with constant communication with other staff and supervisors
- Ensuring general house maintenance to include: building walk throughs, room inspections, meeting basic supplies, needs and enforcing rules
Owner
Kathy's Custom Upholstery
10.1995 - 09.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Customer Service Manager
Vaule City Furniture
10.1998 - 01.2005
- Managing all customer concerns, complaints & problem solving
- Fostered strong relationships with clients through consistently exceptional service delivery
- Enhanced customer satisfaction by addressing concerns promptly and providing clear communication throughout the repair process
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Routing and Dispatching all furniture needing repairs with technician in the home or shop.
- Supervision of service technician that go into customers homes along with shop repair's
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented inventory control systems, reducing waste and ensuring availability of necessary parts for repairs.
- Responsible for purchasing parts and supplies
- Managed a team of technicians, ensuring high-quality work and adherence to safety protocols.
- Developed strong relationships with vendors, negotiating favorable pricing for parts and supplies.
- Oversaw quality assurance processes, ensuring all repairs met established standards before returning equipment to customers.
- Collaborated with other managers to develop company-wide best practices for repair operations.
- Participated in recruitment efforts, assisting in the selection of highly skilled technicians to join the team.
- Reduced repair turnaround times with organized scheduling and efficient resource allocation.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Performance appraisals
- Team building
- Leadership development
- Employee engagement strategies
- Self motivation
- Teamwork
- Customer service
Certification
- Adult and Pediatric First Aid CPR/AED Certified
- Verbal Crisis Prevention and Intervention Training
- Mandatory Reporting of Child Abuse and Neglect Maintaining Professional Boundaries
- Informed, Compassionate and positive Interaction with Persons Experiencing Homelessness
- Alice Basic For Business
- Conflict Resolution
- Communication and Conflict Management Skills
- Cybersecurity Awareness
- Trama Informed Care
- HIPPAA
Timeline
Program Coordinator, Inclusiveness
Denver Rescue Mission
11.2022 - 12.2024
Customer Service Manager
Vaule City Furniture
10.1998 - 01.2005
Owner
Kathy's Custom Upholstery
10.1995 - 09.2021
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