Kathy Jo Fromherz
Kingman,AZ
Summary
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in a non-medical home health care office setting. Successfully overseeing human resources, budgeting, supply management and client services. Developing and leading productive and efficient office staff. Contributing to a high-volume office by providing exceptional customer service.
Overview
17
17
years of professional experience
Work History
Care Manager
Abrio Care
Kingman, AZ
01.2020 - 03.2022
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with clients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to staff.
- Created customized care plans, working with staff and families to assess and meet individual needs.
- Motivated and supervised 95 Direct Care Workers and office staff which consisted of our Staffing Manager and Scheduling Manager in delivering quality care to our clients.
- Ordered all office supplies, PPE and kept check on inventory levels.
- Successfully negotiated client contract renewals to create increased revenue.
- Managed morning meetings to direct and facilitate daily work loads for our office staff.
- Used marketing strategies and contacts with DDD and AHCCCS to gain new clients as well as private pay clients
CEO/Owner
Loving Hands Home Health Care
Sesser, IL
01.2006 - 06.2020
- Developed key operational initiatives to drive and maintain substantial business growth.
- Devised new promotional approaches to boost customer numbers.
- Monitored employees and implemented corrective actions to bring employees into compliance.
- Collected employee information and entered timesheets into databases.
- Prepared cash deposits and processed paychecks.
- Supervised 81 employees and office staff.
- Planned and implemented meetings with office staff to cover daily workloads,
Education
Associate of Science - Nursing
Rend Lake College
Ina, IL05.2018
Skills
- Verbal and Written Communication
- Employee Supervision
- Critical Thinking
- Problem Resolution
- HIPAA Guidelines
- Training and mentoring
- Staff Management
Timeline
Care Manager
Abrio Care
01.2020 - 03.2022
CEO/Owner
Loving Hands Home Health Care
01.2006 - 06.2020
Associate of Science - Nursing
Rend Lake College