Kathy L. Smith

Work History

Covenant Health Systems

08.2016 - Current

Provide excellent care by assisting patients with check-in & check-out process
Accurately process patients insurance data verifying eligibility to collect any monetary fees due at time of service
Address respond & route incoming patient calls to appropriate personnel or departments
Assisting management team with tasks to utilize time
Balanced daily deposits & credit card payments
Reviewed & resolved patients accounts with billing discrepancies & communicated with patients regarding billing statements
Managed patients medical records utilizing office database system
Maintained patient confidentiality in compliance with HIPAA privacy rule standards
Trained team members upon new hire
Developed relationships with 20+ new staff members, and assisted existing staff members in their career development.
Managed patient registration process, confirming data accuracy and completeness.
Verified insurance eligibility and coverage for patients.
Helped address client complaints through timely corrective actions and appropriate referrals.
Greeted and assisted patients with check-in procedures.
Followed document protocols to safeguard confidentiality of patient records.
Handled customer service inquiries in person, via telephone and through email.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Took copayments and compiled daily financial records.
Answered incoming calls, scheduled appointments and filed medical records.

University of Tennessee Medical Center, Tennessee

12.2015 - 08.2016

Maintained patient confidentiality in compliance with HIPAA privacy rule standards.
Collected monetary payments due at time of service rendered.
Assisted patients with completion of registration paperwork answering any questions they may have.
Providing excellent customer service by promptly answering patient inquiries.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Applied administrative knowledge and courtesy to explain procedures and services to patients.

Covenant Health Systems

04.2012 - 12.2015

Check-in & Check-out process of patients being seen in emergency department as well as admissions to medical/surgical units, obgyn & procedures such as mri, ct scans & ultrasounds including but not limited to verifying insurance benefits through our eligibility database & collecting monetary fees upon discharge
Maintained patient confidentiality in compliance with HIPAA privacy
Assisted patients with completion of registration forms with providing excellent care.

Wallace Hardware

Morristown, TN

2010.04 - 2012.11

Investigated daily variances and corrected errors to resolve discrepancies.
Prepared vendor invoices and processed incoming payments.
Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Maintained good working relationships with vendors and resolved disputes.