Summary
Overview
Work History
Education
Skills
Certification
Timeline
83
Kathy M. Phillips

Kathy M. Phillips

Hard Worker
Buckeye,AZ

Summary

Pursuing full-time or part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

I have strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Enjoy working though new challenges with dedication and enthusiasm.

I have and am willing to travel for work. I played a crucial role in my willingness to travel for helping to cover short staff and new openings.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Supervisor

Costco Wholesale Corp
08.2017 - 04.2025
    • Oversaw the returns department where I quickly moved up to become a Supervisor.
    • Assisted in managing the B-stock auction website for selling returns as salvage lots.
    • Oversaw daily operations of the my department, ensuring smooth workflow and timely completion of tasks.
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
    • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
    • Managed the Administration department for 3 years which resulted in decreased overtime, increased production and positive results overall.
    • Scheduled and performed all interviews. Processed new hires paperwork and handled all questions during orientation.
    • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
    • Successfully mentored three of my employees to become Supervisors.

Education Coordinator/Stocker

JOANN Fabrics and Crafts
09.2016 - 02.2018
  • Developed community education programming events and other activities designed to increase and improve educational outcomes.
  • Liaised between faculty, staff and administrators to coordinate educational program delivery.
  • Monitored class counts to ensure teachers were paid correctly.
  • Provided marketing skills to advertise our classes by setting up tables with samples and trials.
  • Increased class participation within 3 months.
  • Effectively increased teacher employment by half which allowed for more class availability.
  • Offloaded trucks and stocked store in early morning shift.

Owner

ICandy Photo Booth
06.2013 - Current
  • Reorganization of iCandy Photo Booth has been working to update equipment and services to be a top contender in the Photo Booth community
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Applied marketing skills to daily routine to assist in advertising and visibility.
  • Provide excellent customer service including timely response to inquiries via email and telephone, customized props to cater towards theme of event.

Store Manager

Bealls Outlet Stores
07.2010 - 09.2013
    • Successfully became a Store Manager within 6 months of being hired.
    • Managed a store that quickly became the top performing store in my district.
    • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Branch Manager/Operations Manager

Empire Title Agency of Arizona
01.2002 - 06.2010
  • I started my career in Title and Escrow Services by completing the Cooperative Office Education program in high school. This program provided me with the skills to be highly successful in this field.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support. I ran my branch as my own business. This allowed me to grow and make objective decisions about employees who were not meeting the standards necessary to maintain a profitable branch/business.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Education

Moon Valley High School
Phoenix, AZ

Skills

  • Customer relations
  • Small business operations
  • Training and mentoring
  • Strong verbal and written communication
  • Excellent work ethic
  • Good mentoring skills
  • Forklift/EPJ certified

Certification

  • Manager in Training Program June 2024
  • Safety Committee Member
  • Journeys member representative and participant

Timeline

Supervisor

Costco Wholesale Corp
08.2017 - 04.2025

Education Coordinator/Stocker

JOANN Fabrics and Crafts
09.2016 - 02.2018

Owner

ICandy Photo Booth
06.2013 - Current

Store Manager

Bealls Outlet Stores
07.2010 - 09.2013

Branch Manager/Operations Manager

Empire Title Agency of Arizona
01.2002 - 06.2010

Moon Valley High School

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