Kati Akins
Chattanooga,TN
Summary
Highly organized and detail-oriented DOT Compliance Coordinator with extensive experience in ensuring compliance with Department of Transportation regulations. Proven track record of successfully managing and maintaining accurate records, conducting thorough audits, and implementing effective training programs. Skilled in developing and implementing policies and procedures to ensure adherence to DOT regulations, resulting in improved safety and reduced risk. Strong communication and interpersonal skills, adept at building and maintaining relationships with internal and external stakeholders. Committed to promoting a culture of safety and compliance within the organization.
Overview
12
12
years of professional experience
Work History
Compliance Coordinator
Usxpress
12.2021 - 10.2023
- Professional Summary:
- 2 years of experience in safety management within the trucking sector.
- Expertise in developing and implementing safety policies, procedures, and training programs.
- Proficient in regulatory compliance, including DOT and OSHA regulations.
- Strong analytical skills for incident investigation, root cause analysis, and safety reporting.
- Excellent communication and leadership abilities to foster a culture of safety.
- Conduct safety audits, inspections, and training programs for 20,000+ drivers.
- Collaborate with regulatory agencies to ensure compliance with federal and state safety regulations.
- Coordinated safety drills and emergency response plans, enhancing preparedness.
- Managed safety records, accident investigations, and incident reports.
- Conducted safety meetings and training sessions, ensuring driver awareness and adherence to safety protocols.
- Developed and maintained safety manuals and documentation.
- Assisted in the development of driver safety incentive programs.
- Review driver logs to confirm DOT compliance. Confirm proper completion of logs, evaluate truck speed, review driver hours ot service, check fuel stops, and review other regulatory items.
- Identify missing or incorrect logs and work with the appropriate entities to resolve identified issues.
- Counsel and advise drivers on proper log completion.
- Educate drivers on mistakes they have made and how to avoid repeat DOT violations
- Identify drivers that require log training and work with fleet management to schedule driver for training
- Evaluate driver violations on a case-by-case basis. Determine if a disciplinary write up is appropriate.
- Update driver profile after any extended absence. Issue authorization or denial for driver to return to truck.
- Review and check logs for random and DOT audits.
- Request, coordinate, and/or review driver qualification records within the timelines specified by DOT regulations and US policy. Driver qualification records include Motor Vehicle Records, DOT Inspection Reports, DOT Annual Reviews, DOT Physical Exams, Commercial Driver's Licenses, Citations, Drug and Alcohol Testing Records, Driver Logs, Vehicle Maintenance Records and Documents required by Company Policy.
- Answer questions and provide assistance to those calling the Safety line. Maintain availability for handling incoming calls throughout entire shift.
- Document all pertinent driver interactions and/or safety information within designated systems.
- Establish and maintain effective business relationships with 3rd party partners and agencies involved in the driver qualification process.
- Analyze trends and historical information to identify areas where compliance issues are occurring.
- Review area processes and procedures to identify improvement opportunities. Communicate improvement ideas to area management.
- Assist in administering other safety programs and/or functions as directed by management.
- Perform other duties as assigned.
Sales Agent
Chattanooga Fire Department
02.2021 - 09.2021
- Assisted call-in customers with questions and orders.
- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Completed daily cold calling and outreach to build sales pipeline.
Membership Services Supervisor
Workout Anytime Ooltewah
03.2019 - 08.2021
- Helped members navigate systems, pay for services and resolve different concerns.
- Assisted prospective and established members in person or by telephone.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Maintained strict safety standards facility-wide and with every group.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Engaged community at fairs and special membership drive events.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Guest Services
The Read House Hotel
10.2019 - 02.2020
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
- Reviewed upcoming events and planned for expected challenges.
- Monitored team performance to confirm customer service standards were consistently met.
Stunt Double
Tyler Perry Studios
01.2012 - 01.2020
- Performed in 32+ shows and movies.
- Worked with multiple casting agencies for many films.
- Worked collaboratively with other actors to perform scenes and convey stories.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Traveled to set locations to complete onsite filming.
- Kept in good physical shape to increase fitness and movability on set.
- Performed alongside various well-known actors and actresses.
- Maintained professional attitude and demeanor at all times.
- Gained valuable on-set experience by working with established directors.
Supervisor Keyholder
JCPenney's
01.2018 - 02.2019
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments
- Processed shipments and maintained organized stock shelves
- Completed statement and account reconciliations and tracked down all discrepancies
- Reviewed bank account statements to reconcile accounts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Chattanooga State Community College
Skills
- Opera & Aloha systems
- Prospecting skills
- Relationship Building
- Issue resolution
- Risk Management
- Auditing Processes
- Investigations Skills
- Compliance Reviews
- Training and Presentations
- Federal and State Regulations
- Safety Compliance
- SOP Development
- Accident Prevention
- Compliance Training
- Violations and Infractions
- Performance Review
- Critical Thinking
References
Bruce Clements - Director of Transportation at Kenco Group 423-661-6408
Theresa Mulkey - Safety Specialist at Kennesaw Transportation 706-307-9437
Matthew Clements - Director of Carrier Sales at Network Transport 423-715-8785
Timeline
Compliance Coordinator
Usxpress
12.2021 - 10.2023
Sales Agent
Chattanooga Fire Department
02.2021 - 09.2021
Guest Services
The Read House Hotel
10.2019 - 02.2020
Membership Services Supervisor
Workout Anytime Ooltewah
03.2019 - 08.2021
Supervisor Keyholder
JCPenney's
01.2018 - 02.2019
Stunt Double
Tyler Perry Studios
01.2012 - 01.2020
Chattanooga State Community College
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