Kati Anderson
Nolensville,Tennessee
Summary
A passionate, professional worker that is skilled in excellent customer service and known for hard work and dedication as well as working with different many different personalities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mojo's Tacos
2023.04 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Develop strong working relationships with staff, fostering a positive work environment.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cahsier/Food Runner
Mojos Tacos
2021.12 - 2023.03
- Operated cash register and processed payments from customers.
- Provided attentive service and proactively assessed guest needs.
- Established rapport with customers by providing friendly and attentive service.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Greeted customers and provided outstanding customer service.
- Organized and replenished supplies at food stations to optimize team performance.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Cashier
Amicos Italian Restaurant
2020.07 - 2021.11
- Took food orders in person as well as over the phone.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Grocery Bagger
Publix
2018.09 - 2020.05
- Placed items into bags, boxes or other containers.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Packaged fragile items with cushioning material.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Removed trash, swept, and mopped floors for professional appearance.
Education
General Studies
Columbia State Community College
Franklin, TNHigh School Diploma -
Nolensville High School
Nolensville, TN05.2022
Skills
- Hardworking
- Consistent
- Flexible
- Good communication skills
- Teamplayer
- Responsible
- Kind to others
Certification
ABC License
Timeline
Assistant Manager
Mojo's Tacos
2023.04 - Current
Cahsier/Food Runner
Mojos Tacos
2021.12 - 2023.03
Cashier
Amicos Italian Restaurant
2020.07 - 2021.11
Grocery Bagger
Publix
2018.09 - 2020.05
General Studies
Columbia State Community College
High School Diploma -
Nolensville High School
ABC License
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