Kati House
Rome,GA
Summary
Dynamic and dependable professional with extensive experience in customer service at Walmart. Proven expertise in cash handling and payment processing, complemented by strong communication and teamwork skills. Recognized for enhancing customer satisfaction and fostering repeat business through effective relationship-building and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Cashier
Academy Sports and Outdoors
07.2025 - Current
- Processed customer transactions accurately using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area for efficiency.
- Managed cash register, ensuring balanced tills at shift end.
- Handled returns and exchanges following company guidelines to ensure customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Team Leader
Bargain Hunt
09.2017 - 04.2019
- Coordinated team activities to ensure project milestones were met efficiently.
- Trained new team members on operational procedures and best practices.
- Implemented process improvements to enhance workflow and productivity.
- Monitored team performance, providing feedback for continuous improvement.
- Resolved conflicts within the team, fostering a collaborative environment.
Cashier
Walmart
03.2016 - 09.2017
- Processed customer transactions efficiently using POS systems.
- Handled cash, credit, and digital payment methods accurately.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Maintained clean and organized checkout area to ensure safety and efficiency.
Education
High School Diploma -
James Madison High School
NorcrossSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash register operation
- Cash management
- Cash handling expertise
- Payment processing
- Product restocking
- Refunds and exchanges
- Cash drawer balancing
- Payment collection
- ID verification
- Drawer balancing
- Loss prevention
- Multitasking and organization
- Clear communication
- Inventory restocking
- Basic math
- Sales transactions
- Promotions and discounts
- Dependability and reliability
- Honest and dependable
Timeline
Cashier
Academy Sports and Outdoors
07.2025 - Current
Team Leader
Bargain Hunt
09.2017 - 04.2019
Cashier
Walmart
03.2016 - 09.2017
High School Diploma -
James Madison High School