Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Kati Ocampo

Arlington,TX

Summary

Results-driven real estate professional with proven success in tenant relations, property management, and revenue growth. Skilled in leasing, rent collection, and resolving tenant concerns while maintaining high occupancy and exceeding financial targets. Committed to delivering exceptional service and operational efficiency.

Overview

10
10
years of professional experience

Work History

Community Manager

Valiant Residential - Lease Up Community
08.2024 - Current
  • Oversee daily operations of a 184-unit community, ensuring all leasing, maintenance, and resident service functions are efficient and resident-focused.
  • Lead all phases of the lease-up process, from pre-leasing and marketing to stabilization, currently achieving and maintaining occupancy.
  • Maintain a leasing closing ratio consistently above 85% by training and supporting leasing staff, optimizing lead follow-up, and refining closing techniques.
  • Utilize Yardi and CRM systems to manage leads, track conversions, monitor rent roll, and analyze leasing performance in real time.
  • Collaborate with marketing teams to execute digital and local outreach campaigns, boosting brand awareness and lead generation during lease-up.
  • Ensure all units and amenities are delivered on schedule and to standard by coordinating with construction teams, vendors, and contractors.
  • Enforce community policies and maintain a positive, welcoming environment that encourages renewals and resident satisfaction.
  • Manage the community’s budget, track expenses, and work to achieve NOI targets during the critical lease-up period.
  • Conduct regular market surveys to evaluate pricing, concessions, and positioning relative to competitors in the area.
  • Supervise and mentor leasing and maintenance teams, promoting a high-performance culture focused on customer service and goal attainment.
  • Handle resident move-ins and onboarding to deliver a seamless transition and high initial satisfaction scores.
  • Monitor and respond to online reputation channels to maintain a positive digital presence from the beginning of occupancy.


Community Manager

Valiant Residential | Center Place Apartments
09.2023 - 08.2024
  • Professionally managed a 208 unit Property.
  • Oversaw day-to-day community operations, including leasing, move-ins/move-outs, final account statements, and evictions.
  • Professionally led a team of 4 staff members.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Maintained community occupancy consistency above 96% by implementing effective leasing strategies and fostering strong resident relationships.
  • Reduced delinquency rates through proactive communication, payment monitoring, and resident support programs.
  • Improved resident retention by creating a positive living environment and leading engagement initiatives that strengthened resident satisfaction.
  • Prepared and analyzed monthly and quarterly variance reports.
  • Applied strong financial and accounting knowledge to track budgets, identify trends, and ensure accurate reporting.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.

Community Manager

PMG Property Management I Tides at North Arlington
01.2022 - 08.2023
  • Managed a 436 unit Property.
  • Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
  • Decreased Delinquency from 1 Million to 140K in 2 months.
  • Collected monthly rent, followed up with delinquent tenants, filed evictions and attended court hearings.
  • Performed weekly and monthly reports.
  • Implemented marketing strategy to meet predetermined vacancy standards.
  • Organized financial records related to budgeting, accounting, and auditing procedures.
  • Kept an occupancy of 95% to 98%.
  • Monthly renewal rate at a 90-95 percent.

Community Manager

PMG Property Management I Tides on Randol West
06.2021 - 12.2021
  • Managed a 208 unit Property.
  • Provided residents with great customer experience and built close relationships.
  • Renewed at an 95% + monthly.
  • Oversaw and maintained accurate records of all tenant occupancy.
  • Walked Property 3x daily to identify any major maintenance issues.
  • Posted money daily and took money to the bank.
  • Created detailed reports on property performance metrics such as vacancy rate and income generated.
  • Performed monthly close outs.
  • Handled resident complaints and expedited maintenance request.
  • Performed weekly market surveys to analyze market trends and determine rental and renewal rates.
  • Met monthly goals and budget.

Community Manager

180 Multifamily, 3001 Crystal Springs Apartments
05.2020 - 06.2021
  • Managed 158 unit Property.
  • Managed daily administrative tasks, including tenant relations and rent collections.
  • Maintained property at a 95% + daily.
  • One person office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated tenant move-in and out process and orientated new tenants to property.
  • Attended a high volume of calls daily.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Developed ways to increase resident retention.
  • Performed monthly renewals and daily leasing.
  • Performed weekly and monthly reports.
  • Processed and paid monthly budgets.
  • Initiated eviction proceedings when necessary according to state law and court orders.
  • Created detailed reports on property performance such as vacancy rate and income generated.

Leasing Specialist/Community Manager’s Assistant

Vidalta Property Management I Arlington Hills Apartments
02.2019 - 06.2021
  • Assisted Property Manager with day to day operations of 150 unit property.
  • Performed daily walks to identify any major maintenance issues.
  • Answered a high volume of calls daily and responded to emails.
  • Followed up with potential residents.
  • Conducted market research to identify competitive rental rates for properties.
  • Provided support during the renewal process of existing leases and negotiated new terms if necessary.
  • Demonstrated excellent customer service skills when dealing with tenants’ inquiries or complaints.

Leasing Specialist

Vidalta Property Management I La Jolla Terrace Apartments
01.2018 - 02.2019
  • Provided thorough customer service by responding promptly to inquiries, addressing concerns, and resolving conflicts efficiently.
  • Developed and implemented leasing strategies to maximize occupancy rates.
  • Performed Property walks 3x a day.
  • Scheduled and performed showings of available units.
  • Maintained accurate records od all leases, renewals, lease violations.
  • Answered a high volume of incoming calls daily.
  • Performed weekly market surveys.
  • Greet, pre-qualify and follow up with prospective tenants.
  • Inspected rental properties prior to new tenancy agreements; ensured that properties met safety standards and were properly maintained.

Leasing Specialist

Granite Redevelopment I Crossway Apartments
04.2016 - 07.2017
  • Greeted and welcomed residents and new tenants.
  • Responsible for doing background checks, processed and verify applications in timely manner on all new tenants.
  • Scheduled and led apartment tours.
  • Collected application fees and deposits and properly kept records of all transactions.
  • Inspected apartments and made sure they were move-in ready.
  • Prepared new move-in leases and addendums.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Set appointment times for individuals to tour facilities and see available units.

Leasing Specialist

Granite Redevelopment I Spanish Park Apartments
03.2015 - 04.2016
  • Processed applications for prospective tenants; conducted credit checks as well as background investigations on applicants.
  • Utilized marketing techniques to generate leads for vacant units including online advertising campaigns and open house events.
  • Created weekly reports detailing unit availability status, occupancy rate changes over time.
  • Professionally helped residents find solutions to any issues or complaints.
  • Double checked prospect complete application, fees, and deposit in accordance with company procedures and Fair Housing requirements.
  • Communicated with Housing agents and set up dates for apartment inspections.
  • Worked closely with manager to achieve monthly goals.

Education

Associates Degree - International Business Administration

Tarrant County College
Arlington, TX

High School Diploma - undefined

James Bowie High School

Skills

  • Exceptional Office Administration
  • Community engagement
  • Financial budgeting and reporting
  • Exceptional Customer Service
  • Conflict resolution
  • Skilled multi-tasker
  • Knowledge of Fair Housing Act
  • Leasing and Sales
  • Exceptional Oral and Written Communication Skills
  • Administrative Leadership
  • Accounting Operations

LANGUAGES

Spanish Fluent
English Fluent

Timeline

Community Manager

Valiant Residential - Lease Up Community
08.2024 - Current

Community Manager

Valiant Residential | Center Place Apartments
09.2023 - 08.2024

Community Manager

PMG Property Management I Tides at North Arlington
01.2022 - 08.2023

Community Manager

PMG Property Management I Tides on Randol West
06.2021 - 12.2021

Community Manager

180 Multifamily, 3001 Crystal Springs Apartments
05.2020 - 06.2021

Leasing Specialist/Community Manager’s Assistant

Vidalta Property Management I Arlington Hills Apartments
02.2019 - 06.2021

Leasing Specialist

Vidalta Property Management I La Jolla Terrace Apartments
01.2018 - 02.2019

Leasing Specialist

Granite Redevelopment I Crossway Apartments
04.2016 - 07.2017

Leasing Specialist

Granite Redevelopment I Spanish Park Apartments
03.2015 - 04.2016

High School Diploma - undefined

James Bowie High School

Associates Degree - International Business Administration

Tarrant County College

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