Kati Vigil
Monte Vista,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Assistant Property Manager
Eclipse property Management
Alamosa , CO
08.2019 - 02.2024
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Drafted professional business documents, spreadsheets and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained appointment calendar for multiple staff members.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Maintained detailed records of all reservations, inquiries, complaints, and cancellations of vacations rentals.
- Managed the daily operations of multiple vacation rental properties.
- Created and maintained relationships with property owners and clients to ensure customer satisfaction.
- Inspected vacation rental properties regularly for any damages or repairs needed.
- Assisted in developing new policies that would improve the efficiency of managing vacation rentals.
- Developed and executed marketing plans to increase occupancy rates for vacation rentals.
- Prepared reports on occupancy rates, client feedback, revenue generated by rentals.
- Organized promotional events such as open houses for prospective renters.
- Coordinated scheduling between guests, staff members, and vendors as necessary.
- Resolved disputes between guests or property owners in a professional manner.
Server
Chili's Bar and Grill
Alamosa, CO
12.2007 - 01.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Accurately recorded orders on cash register and point-of-sale system.
- Supervised bank deposits and security procedures to support store opening and closing.
- Collaborated with management to determine key tasks and delegate to staff members.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Ensured store was opened and closed in a timely manner according to company policies.
- Tracked stock movement to ensure availability of merchandise for customers.
- Instructed new staff members on food handling procedures and service techniques.
Education
Associate of Science - Business Management
Trinidad State Junior College
Alamosa05-2020
High School Diploma -
Alamosa High School
Alamosa, CO05-2006
Skills
- Business processes and procedures
- Payment Collection
- Telephone and email etiquette
- Property Maintenance
- Onsite tours
- Housing regulations
- Vacant unit monitoring
- Records Management
- Security deposit refunds
- Staff Management
- Appointment Scheduling
- Property Inspections
- Training and mentoring
- Administrative Support
Timeline
Assistant Property Manager
Eclipse property Management
08.2019 - 02.2024
Server
Chili's Bar and Grill
12.2007 - 01.2022
Associate of Science - Business Management
Trinidad State Junior College
High School Diploma -
Alamosa High School
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