Kati Young

• Receive emergency and non-emergency calls, advise callers and dispatch emergency units to specific locations as necessary
• Responsible for being familiar with police codes, efficiently operating a police radio dispatch system, and remaining calm during stressful situations
• Listen and communicate effectively as they receive and respond to a wide variety of calls
• Interpret, analyze, and anticipate each caller's situation to resolve their problems, provide information, and efficiently dispatch emergency services
• Comfortable handling stressful, intense situations since many callers are experiencing a delicate emotional state at the time of their call
• Perform more routine duties of radio dispatch for law enforcement, fire and ambulance services
• Performing multiple crucial tasks simultaneously
• Answered incoming 911 calls and determined the nature of emergency.
• Dispatched appropriate personnel to respond to emergency situations.
• Maintained contact with callers until help arrived at scene.
• Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
• Monitored radio frequency for active incidents or events requiring dispatch assistance.
• Assessed caller's needs and provided support as needed during crisis situations.
• Documented all relevant details from each call in computer-aided dispatch system.
• Kept abreast of changes in local traffic patterns and road closures due to accidents or construction activities.
• Evaluated incoming calls for accuracy and completeness of information received.
• Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
• Prioritized multiple simultaneous calls based on severity of incident reported by caller.
• Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
• Advised field units on proper protocol when responding to hazardous material spills or criminal activity scenes.
• Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
• Updated CAD system regularly with status reports from field units on location and progress of their assignments.
• Followed up with callers after resolution of event and incident to ensure satisfaction with service provided.
• Participated in training sessions related to new technologies used in Emergency Dispatching.
• Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
• Alerted supervisors immediately if any life threatening situation arose while communicating with a caller or monitoring field unit progress.
• Used radio, telephone and computer system to update first responders with new information.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Researched vehicle, wanted and missing persons information.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
• Mentored junior team members and managed employee relationships.
• Advised personnel about accidents, weather conditions or other hazards.
• Responded to emergency calls routed by automatic distribution system.
• Mitigated risks and emergency response delays by efficiently monitoring public safety field units.

• Conducted efficient cargo transfers to maintain route schedules
• Updated daily logs and customer paperwork with relevant details
• Operated with safety and skill to avoid accidents and delays
• Communicated with dispatch to convey delays and adjust delivery plans
• Finalized daily logs on schedule to update internal records and uphold DOT requirements
• Helped prepare and secure loads for delivery
• Minimized delays by planning adjusting routes to account for changing weather and traffic conditions
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 700-mile transports
• Collected payments for goods delivered or unloaded.
• Coordinated with team members and remained flexible in work scheduling to meet service needs.
• Loaded and unloaded merchandise efficiently to meet demanding route targets.
• Checked vehicle after shift for damage.
• Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
• Interacted with customers pleasantly to meet needs and drive satisfaction.
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.
• Maintained constant radio contact with truck drivers throughout each job assignment in order to keep them updated on changing conditions.
• Alerted drivers about upcoming turns or obstacles located near their current path in order to avoid damage or injury during transport.
• Utilized GPS navigation systems as well as traditional maps when planning routes for oversized cargo shipments.
• Adhered to all safety standards set forth by DOT regulations at all times while operating a pilot car vehicle.
• Kept detailed logs documenting miles traveled, fuel consumption rates, maintenance issues and other relevant information pertaining to each job assignment.
• Followed instructions given by dispatchers regarding specific routes or destinations.
• Gave verbal warnings using loud speakers whenever necessary while leading an oversized load convoy.
• Coordinated rest stops for drivers transporting large loads when necessary.
• Notified law enforcement agencies ahead of time about planned movements so they can provide assistance if needed.
• Conducted pre and post trip inspections on pilot car vehicles according to established protocols.
• Verified accuracy of bill of lading documents prior to departure from loading site.
• Ensured compliance with all applicable federal regulations governing the movement of over-sized loads across state lines.

• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
• Participated in recreational activities with clients such as reading books, playing cards or board games.
• Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
• Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
• Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
• Researched community resources available for additional assistance or services if needed.
• Conducted home visits to assess client's needs and provide appropriate interventions.
• Educated family members about proper techniques for caring for the client at home.
• Assessed changes in condition or behavior of the client which may require further medical attention.
• Provided companionship to elderly and disabled clients in their homes or other residential facilities.
• Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
• Accompanied clients to medical appointments and provided transportation services when necessary.
• Prepared meals according to dietary requirements and assisted in feeding when needed.
• Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
• Administered medication under supervision of a registered nurse or physician.
• Maintained accurate records of client care activities on computerized systems for charting purposes.
• Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.

REASON FOR LEAVING: Patient moved in with family.

• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
• Provided companionship to elderly and disabled clients in their homes or other residential facilities.
• Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
• Accompanied clients to medical appointments and provided transportation services when necessary.
• Prepared meals according to dietary requirements and assisted in feeding when needed.
• Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
• Administered medication under supervision of a registered nurse or physician.
• Maintained accurate records of client care activities on computerized systems for charting purposes.
• Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
• Participated in recreational activities with clients such as reading books, playing cards or board games.
• Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
• Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
• Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
• Researched community resources available for additional assistance or services if needed.
• Conducted home visits to assess client's needs and provide appropriate interventions.
• Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
• Reported any observed changes in mental status or physical condition to supervisor immediately.
• Collaborated with interdisciplinary team members regarding plan of care for each client.
• Maintained daily living standards by assisting clients with personal hygiene needs.

• Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
• Monitored patient vital signs and reported changes to physician or nurse.
• Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
• Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
• Administered medications as directed and documented medication administration in accordance with established policies and procedures.
• Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
• Transported clients to medical appointments or other destinations when necessary.
• Promoted positive morale among patients by providing emotional support during difficult times.
• Responded quickly and appropriately to emergency situations involving assigned patients.
• Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
• Provided respite care services for family members who need relief from caring for their ill relative.
• Assisted clients with bathing, dressing and incontinence care.
• Maintained clean and well-organized environment for client happiness and safety.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Improved patient outlook and daily living through compassionate care.
• Assisted with client personal care needs to foster independence and well-being.
• Recognized emergency situations and implemented appropriate procedures.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Tracked and reported clients' progress based on observations and conversations.

• Greeted customers and provided menus.
• Assisted in seating guests at tables or booths.
• Took orders for food and drinks and delivered them to guests.
• Checked back with customers throughout meal service to ensure satisfaction.
• Replenished beverages when necessary.
• Answered questions about menu items, ingredients, and pricing.
• Communicated daily specials to customers.
• Bussed tables as needed during peak hours.
• Prepared checks accurately and processed payments promptly.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Enforced safety guidelines for employees and patrons of the restaurant.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Adhered to all health codes set forth by local authorities regarding food preparation and storage.
• Performed basic math calculations when computing bills for customers' meals.
• Organized take-out orders efficiently according to customer requests.
• Participated in team meetings to discuss new menu items or changes in policy.
• Served alcoholic beverages responsibly in accordance with state laws.
• Provided accurate change for cash transactions using a cash register system.
• Developed positive relationships with regular customers through friendly conversation.
• Assisted other wait staff members in times of heavy customer traffic.
• Greeted customers, answered questions and recommended specials to increase profits.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Presented food and beverages to guests at tables.