Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katia Bermudez

Houston

Summary

Dynamic leader with a proven track record at Katia's Cleaning Company, showcasing effective decision-making and a strong work ethic. Excelled in crisis management, expanding clientele, and streamlining operations for growth. Skilled in IT troubleshooting and customer service, adept at fostering client trust and team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CEO

Katia's Cleaning Company
06.2022 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Expanded clientele through effective networking and promotion of company services.
  • Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.

Server

IHOP
10.2019 - 05.2021
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bartender

The City Bar
01.2022 - 05.2022
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.

Education

Google IT Support Professional Certificate - IT Support

Coursera/ Google
Remote

GED -

Lonestar College
Houston, TX
2018

Skills

  • Effective decision making
  • Crisis management
  • IT troubleshooting
  • Application support

Certification

Technical Support Fundamentals

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

CEO

Katia's Cleaning Company
06.2022 - Current

Bartender

The City Bar
01.2022 - 05.2022

Server

IHOP
10.2019 - 05.2021

Google IT Support Professional Certificate - IT Support

Coursera/ Google

GED -

Lonestar College

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Katia Bermudez