Katia Bobea
Miami,FL
Summary
Experienced operations manager and talented leader with 10 years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional with a track record of developing teams, improving processes, and increasing productivity. Solid understanding of industry trends, excelling in communication skills, and demonstrating a talent for identifying areas in need of improvement and implementing strategic changes.
Overview
10
10
years of professional experience
Work History
Local Operations Manager
Vacasa-Upper Keys, FL
04.2023 - 07.2024
- Managed and maintained a portfolio of vacation homes
- Executed guest calls and immediately responded to issues that arise with properties
- Communicated directly with owners
- Addressed issues through a prioritization ticket system
- Worked together with Housekeeping and Maintenance to ensure daily cleanings were accomplished promptly
- Used the company's proprietary software to manage daily check ins
- Performed home visits and inspections
- Participated in weekly management meetings and performed invoicing
- Assisted with the Onboarding Processes.
Administrative Assistant and Dockmaster
Castle Group at Ocean Pointe Resort-Tavernier, FL
09.2022 - 03.2023
- Gathered and organized daily resort guest authorization forms
- Applied Jenark to review owner quarterly association dues and guest authorization fee known as Investment in future (INF)
- Used proprietary company software for invoicing community vendors
- Engaged with different points of contact of other Vacation Rental Companies
- Accepted and processed marina reservations daily
- Managed daily Marina Operations
- Oversaw compliance with marina and condo rules with guests and owners
- Arranged vessel calendar management system for all boat reservations in the marina
- Monitored and supervised property maintenance staff daily
- Acted as a customer service liaison for guests and owners in the marina
- Reviewed and approved all required vessel documentation, both physical and electronic
- Managed informative vessel spreadsheets to record dry and wet parking for boats
- Followed up on daily dockmaster and property management emails
- Assisted owner and guest inquiries regarding marina and property management questions, issues, and concerns
- Updated and maintained monthly association pest control spreadsheet.
Dockmaster & Operations Manager
Monarch Management at Ocean Pointe Resort-Tavernier, FL
07.2021 - 09.2022
- Nearly tripled marina rental revenue
- Managed daily Marina Operations
- Accepted and processed guest reservations daily
- Oversaw compliance with marina and condo rules with guests and owners
- Arranged boat calendar management system for vessels in the marina parking
- Monitored and supervised property maintenance staff daily
- Performed as a customer service liaison for guests and owners in the marina
- Reviewed and approved all required vessel documentation, both physical and electronic
- Managed informative vessel spreadsheets to record dry and wet parking for boats
- Followed up on daily dockmaster and property management emails
- Assisted owner and guest inquiries regarding marina and property management questions, issues, and concerns
- Updated and maintained monthly association pest control spreadsheet
- Assisted Co-chair of the marina committee with planning and coordination of boats for the Annual Fishing Tournament.
Operations Manager
Marquis Association Management at Ocean Reef Club-Key Largo, FL
02.2021 - 06.2021
- Provided substantive and administrative support to a CAM Senior Consultant
- Assisted Senior CAM Consultant with daily operation of nine condominium associations
- Daily field work inspections of the common areas in assigned condo associations
- Coordinated with contractors for weekly jobs and special projects needed to maintain the overall aesthetics and functionality of the communities
- Coordinated execution of authenticating documents with property owners using Hellosigns
- Prepared Minutes for upcoming Annual, Special Assessments, and Board Meetings
- Organized and updated Rosters as needed for all Unit Owner Condominiums
- Assisted with the organization of the voter registration process for multiple condominium boards
- Gathered and reviewed pending sales documents from title companies
- Created Welcome Packets for new buyer condominium property owners.
Vacation Rentals Liaison Key
Ocean Reef Club-Key Largo, FL
02.2018 - 02.2021
- Managed a set of vacation rental properties by Ocean Reef Club standards
- Ensured luxury homes and condos were up to club property code standards daily
- Acted as a liaison between owners and vendors
- Maintained consistent and daily communication between various departments to make sure the property was ready for the current owners' visit or guest stay
- Performed regular arrival and departure inspections of vacation homes and condo properties
- Checked daily arrivals and departure reports in preparation for guest or owner rentals
- Worked independently and utilized time efficiently
- Effectively advised owners about potential improvements to their property and coordinated with vendors and subcontractors to assist with property improvement projects
- Identified and resolved any outstanding member or guest challenges
- Attended summer annual certificate training programs to improve on different skill sets.
Assistant House Manager
Seminole Theater-Homestead, FL
07.2017 - 01.2018
- Welcomed the public to the theater and oversaw their safety throughout the show by answering questions, and listening to patrons' complaints and concerns, while providing an entertaining and positive experience at the local town theater
- Assisted Director of House Managing with training
- Helped with seating arrangements, collecting payments, managing event registrations, scanning and monitoring ticket sales with Eventbrite
- Arranged opening times with the Stage Manager
- Set the theater alarm when entering and leaving the premises.
Members Services Representative
YMCA Homestead Family Center-Homestead, FL
03.2016 - 01.2018
- Provided new and prospective members with non-profit organizational knowledge regarding policies and membership agreements on a case-by-case basis
- Assisted members with any questions, issues, and concerns related to their membership accounts
- Provided the public with program and camp information
- Collected membership payments by cash, check, and credit card
- Analyzed and problem-solved individual membership accounts daily
- Aided the Membership Director with outreach programs
- Assisted low-income families with financial assistance options
- Demonstrated a professional and positive attitude.
Education
BA - Italian
St John's University
New York, NYSkills
- Problem-Solving
- MS Office
- Operations Management
- Decision-Making
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Local Operations Manager
Vacasa-Upper Keys, FL
04.2023 - 07.2024
Administrative Assistant and Dockmaster
Castle Group at Ocean Pointe Resort-Tavernier, FL
09.2022 - 03.2023
Dockmaster & Operations Manager
Monarch Management at Ocean Pointe Resort-Tavernier, FL
07.2021 - 09.2022
Operations Manager
Marquis Association Management at Ocean Reef Club-Key Largo, FL
02.2021 - 06.2021
Vacation Rentals Liaison Key
Ocean Reef Club-Key Largo, FL
02.2018 - 02.2021
Assistant House Manager
Seminole Theater-Homestead, FL
07.2017 - 01.2018
Members Services Representative
YMCA Homestead Family Center-Homestead, FL
03.2016 - 01.2018
BA - Italian
St John's University
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