Katia Borgella

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Head Coach (Track&Field)

• Collaborated with other coaches to design effective cross-training programs for athletes in multiple sports.
• Increased track team success rates with the implementation of innovative coaching strategies.
• Maintained up-to-date knowledge of industry trends in coaching techniques by attending conferences and workshops related to track and field coaching best practices.
• Monitored athlete academic progress, providing support to ensure student-athlete success in both athletics and academics.

• Developed strong relationship with players to assist in reaching goals, build trust and rapport.
• Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
• Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
• Assisted in advising head coach on disciplinary procedures, enhancing performance standards, and making well-informed decisions.

• Worked alongside team to accomplish work goals according to schedule.
• Tracked crew time, attendance and performance.
• Maintained strong client relationships, resulting in repeat business and referrals for future projects.
• Exceeded client satisfaction levels by consistently delivering high-quality workmanship while adhering to budgetary constraints and project timelines.
• Monitored all the employers and made sure at the end of the night the hospital and work area is clean.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Answered inbound calls, set customers up with directv service. Answered any problem or concerns the customer may have.