Katia Catuy-Howard
Brooklyn,NY
Summary
Diligent Office Manager with solid background in clerical tasks and administrative support. Consistently managed office operations, including scheduling, filing, and data entry, contributing to improved efficiency. Demonstrated proficiency in Microsoft Office Suite and effective communication skills to enhance team productivity.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clerical Associate Supervisor
NYC HHC Woodhull Medical Center
04.2023 - Current
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed approximately 30 calls, emails and faxes per day from customers
- Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Clerical Associate
NYC HHC Woodhull Medical Center
01.2001 - 04.2023
- Answered phone calls to direct inquiries, answer customer questions and schedule appointments.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Directed clients and guests to correct departments, rooms, and staff members.
- Coordinated staff scheduling to promote smooth office operations.
- Coordinated itineraries and appointments to improve office operations.
- Entered medical records data into EPIC , maintaining 100% accuracy over weekly.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Dispersed incoming mail to correct recipients throughout office.
- Collected and coded various documents to prepare for filing, storage and processing.
Education
Bachelor of Computer Information Systems - Computer Information Systems
Spanish American Institute
Manhattan, NY10-1998
High School Diploma -
Jose Guardia Vega High School
Republic Of Panama03.1993
Skills
- Verbal and Written Communication
- 40 wpm Typing Speed
- Scheduling Meetings
- Fluent Spanish
- Data Entry
- Expense reporting
- Office Supply Management
- Flexible and Adaptable
- Team Collaboration
- Report preparation
- Schedule management
Accomplishments
- Supervised team of six or more staff members.
- Collaborated with team of six plus in the development of Plan Care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customers schedules which led to a safe and satisfying patient experience.
- Managed care for over a hundred patients.
- Participated in Developmental Management Staff meeting daily for a productive day.
Certification
- Inclusive Leadership: The Power Of Workplace Diversity University Of Colorado - May 2021
- Dream Maker - Inteletravel - August 2021
- Bookkeeping - Intuit - July 2022
- Liability and Equity in Accounting - Intuit -July 2022
- Assets in Accounting -Intuit - June 2022
- Liability and Equity in Accounting - Intuit -July 2022
- Coding Associate - Monroe Collage - May 2024
Languages
Spanish
Native or Bilingual
Timeline
Clerical Associate Supervisor
NYC HHC Woodhull Medical Center
04.2023 - Current
Clerical Associate
NYC HHC Woodhull Medical Center
01.2001 - 04.2023
- Inclusive Leadership: The Power Of Workplace Diversity University Of Colorado - May 2021
- Dream Maker - Inteletravel - August 2021
- Bookkeeping - Intuit - July 2022
- Liability and Equity in Accounting - Intuit -July 2022
- Assets in Accounting -Intuit - June 2022
- Liability and Equity in Accounting - Intuit -July 2022
- Coding Associate - Monroe Collage - May 2024
Bachelor of Computer Information Systems - Computer Information Systems
Spanish American Institute
High School Diploma -
Jose Guardia Vega High School
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