Katia D. Cueto
Newark,USA
Summary
Aspiring mental health counselor seeking to transition into the counseling and human services field. Currently pursuing a Master of Arts in Clinical Mental Health Counseling and aiming to apply strong interpersonal, organizational, and advocacy skills in a client-focused environment. Passionate about supporting individuals and families through trauma-informed, culturally responsive care.
Overview
6
6
years of professional experience
Work History
Third Party Litigation Paralegal
Ginarte, Gonzalez, & Winograd, LLP
Newark, USA
08.2022 - Current
- Manage over 200 third-party and workers' compensation claims, including trauma-related injuries
- Translate legal documents and provide bilingual support for Spanish-speaking clients
- Assist clients navigating emotionally charged legal and medical issues
- Organize intake and maintain case documentation with discretion and accuracy
- Collaborate with legal and medical professionals in preparation for trial
- Conducted legal research to support case preparation and strategy development.
- Monitored deadlines to ensure timely submission of pleadings and motions.
- Assisted attorneys in trial preparation by gathering evidence and compiling exhibits.
- Coordinated with clients, witnesses, and experts to schedule meetings and depositions.
Customer Relations Assistant
Penske Automotive - Hudson Toyota
Jersey City, USA
10.2019 - 07.2022
- Handled customer concerns with empathy and problem-solving skills
- Supported satisfaction initiatives, ensuring positive and responsive interactions
- Maintained confidential data and client trust
- Assisted in resolving customer complaints and maintaining positive relationships.
- Managed customer inquiries and provided timely assistance to enhance satisfaction.
- Provided excellent customer service to ensure customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
Service Desk Agent
Hilton Garden Inn Tribeca
New York, New York
04.2019 - 09.2019
- Maintained knowledge of hotel services and local attractions for guest assistance.
- Resolved customer complaints promptly and professionally.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Managed room reservations using hotel management software and ensured accuracy.
- Provided information about local attractions and hotel services to enhance guest experience.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction levels.
- Coordinated housekeeping requests and maintained communication with staff for efficiency.
- Processed payments and managed billing inquiries accurately during check-out procedures.
- Trained new front desk staff on operational procedures and customer service standards.
- Monitored lobby area to ensure cleanliness and a welcoming atmosphere for guests.
- Managed check-ins and check-outs in a timely manner.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Handled customer complaints professionally and courteously.
- Answered phone calls promptly while maintaining a professional attitude.
Education
Master of Arts - Clinical Mental Health Counseling
New Jersey City University
Jersey City, NJ06.2026
Bachelor of Science - Criminal Justice
New Jersey City University
Jersey City, NJ06.2022
Skills
- Bilingual: English & Spanish
- Active listening
- Empathy
- Case file management
- Client intake
- Documentation
- Microsoft Office
- Google Suite
- Adobe
- Strong communication
- Organizational skills
- Culturally responsive care
- Basic Life Support
- Crisis intervention
- Conflict resolution
- Empathy development
- Clinical documentation
References
- Daniela Marte, martedaniela@hotmail.com, (201) 204-7099
- Karen Zuniga, Firm Manager, kzuniga@ginartelaw.com, +1 (973) 207-2571
- Erima Jeanty, jeanty.erima@gmail.com, (201) 982-5482
Community Service
- Boys & Girls Club, Member, 2012-2015
- Young Ladies Club, Member, 2013-2017
Coursework
- Intro to Clinical Counseling
- Behavioral Assessments
- Behavioral Psychology
- Family Sociology
- Social Psychology
- Intro to Social Work
- Minorities & the Criminal Justice System
- Women & Family Sociology
Timeline
Third Party Litigation Paralegal
Ginarte, Gonzalez, & Winograd, LLP
08.2022 - Current
Customer Relations Assistant
Penske Automotive - Hudson Toyota
10.2019 - 07.2022
Service Desk Agent
Hilton Garden Inn Tribeca
04.2019 - 09.2019
Master of Arts - Clinical Mental Health Counseling
New Jersey City University
Bachelor of Science - Criminal Justice
New Jersey City University