Katia Depina
Manager
East Boston,Massachusetts
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Director of Concierge Services
Bozzuto management
Boston
03.2021 - Current
- On site management
- Scheduling forecast and payroll
- Assist in developing continuous improvement plans, by communicating observations to upper management
- Team development - leading monthly team meetings
- Ability to respond to common inquiries or complaints from residents , vendors & team members
- Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
- Professional demeanor with ability to use independent judgment to handle any services matters in satisfactory manner
- Detail oriented and strong organizational and multi-tasking skills
- Ability to adapt to different situations and environments
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Coordinated with other entertainment venues to create joint promotional events.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Deliver excellent customer service through timely communication, responsiveness, great organization and ability to juggle multiple requests at one time
- Basic skills with Microsoft Office Suite Strong knowledge of the surrounding area and all recreational, hospitality and business related information
- Package handling , skilled in Yardi excel and bold training
- Coached, supported and developed team with goal of continuous growth and skill improvement.
Manager
Tavistock restaurant collection
Boston
05.2018 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Increased sales by establishing goals, overseeing performance and building guest connection
- Onboarded new employees with training and new hire documentation.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Developed strategies to comply with budget goals
- Generated invigorating social media content
- Handled the hiring and managing of staff, training , schedules and weekly payroll.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Assistant manager
Colonnade Hotel Boston, Brasserie Jo
Boston
09.2014 - 05.2018
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Assisted disciplinary actions
- Overseeing multiple departments room service , banquets and all private events
- Performed all duties in accordance with Food Handling Procedures.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - Hospitality and marketing
Fisher College, Charlestown High School
09.2007 - 05.2010
Skills
CreativityLeadership and TeamworkCritical thinking and problemCommunicationComputer SkillsFast LearnerAbility to MultitaskTeamworkEffective Time ManagementMicrosoft OfficeCommunication SkillsAbility to Work Under PressureLeadershipCustomer ServiceAnalytical Thinking SkillsProblem Solving SkillsBusiness Development StrategiesTime Management SkillsMultitasking Skills
Cultural Awareness
Organization and Time Management
Decision-Making
Timeline
Director of Concierge Services
Bozzuto management
03.2021 - Current
Manager
Tavistock restaurant collection
05.2018 - 03.2020
Assistant manager
Colonnade Hotel Boston, Brasserie Jo
09.2014 - 05.2018
High School Diploma - Hospitality and marketing
Fisher College, Charlestown High School
09.2007 - 05.2010