Katia Depina
Manager
East Boston,Massachusetts
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Director of Concierge Services
Bozzuto management
Boston
03.2021 - Current
- On site management
- Scheduling forecast and payroll
- Assist in developing continuous improvement plans, by communicating observations to upper management
- Team development - leading monthly team meetings
- Ability to respond to common inquiries or complaints from residents , vendors & team members
- Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
- Professional demeanor with ability to use independent judgment to handle any services matters in satisfactory manner
- Detail oriented and strong organizational and multi-tasking skills
- Ability to adapt to different situations and environments
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Coordinated with other entertainment venues to create joint promotional events.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Deliver excellent customer service through timely communication, responsiveness, great organization and ability to juggle multiple requests at one time
- Basic skills with Microsoft Office Suite Strong knowledge of the surrounding area and all recreational, hospitality and business related information
- Package handling , skilled in Yardi excel and bold training
- Coached, supported and developed team with goal of continuous growth and skill improvement.
Manager
Tavistock restaurant collection
Boston
05.2018 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Increased sales by establishing goals, overseeing performance and building guest connection
- Onboarded new employees with training and new hire documentation.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Developed strategies to comply with budget goals
- Generated invigorating social media content
- Handled the hiring and managing of staff, training , schedules and weekly payroll.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Assistant manager
Colonnade Hotel Boston, Brasserie Jo
Boston
09.2014 - 05.2018
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Assisted disciplinary actions
- Overseeing multiple departments room service , banquets and all private events
- Performed all duties in accordance with Food Handling Procedures.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - Hospitality and marketing
Fisher College, Charlestown High School
09.2007 - 05.2010
Skills
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Timeline
Director of Concierge Services
Bozzuto management
03.2021 - Current
Manager
Tavistock restaurant collection
05.2018 - 03.2020
Assistant manager
Colonnade Hotel Boston, Brasserie Jo
09.2014 - 05.2018
High School Diploma - Hospitality and marketing
Fisher College, Charlestown High School
09.2007 - 05.2010
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