Katia Elliott

.Managed the execution of various loss mitigation documents, including loan modifications and partial claims.

.Corrected and facilitated approval of rejected county documents.

.Managed requests for lien releases and ensuring timely follow up.

.Established strong working relationships with borrowers and title companies to ensure timely resolution of liens.

.Efficiently handled the payment processing for the modification trial plan and ensuring accuracy throughout the daily transaction process.

.Managed the process of requesting and finalizing.

Reclassification for Fannie Mae loans.

.Perform searches of title documents to identify any liens, encumbrances or other issues affecting the title.

.Resolved property title defects

.Drafted and submitted Affidavits of correction to resolve errors on official documents.

.Contact and work closely with other internal departments for supporting information documentation, account history and account correction.

.Respond to client escalations by identifying problem areas and ensured appropriate resolution.

.Managed system updates and supervised the completion of loss mitigation document submissions, complying with regulatory requirements and investor guidelines.

.Provided assistance to facilitate resolution of filing partial claim issues in the Claims department.

.Assumed additional tasks bestowed by supervisor.

Provided training for both new and existing employees.

.Notary public.

.Handle inbound and outbound calls with customers to collect on delinquent past due mortgage accounts and work-out payment arrangements.
.Determine reasons for non-payment, Direct calls and respond to inquiries.
.Negotiate payment arrangements.
.Review delinquent accounts for possible loss mitigation workout plans.
.Discuss loss mitigation options with borrowers and obtain necessary information to review potential workout cases as needed.
.Post payments and make adjustments/reversals to payments as needed.
.Identify all potential loss mitigation workout options and provide accurate information to customer.

. Conduct follow up calls with customers to collect past due payments.

Responsible for daily collection calls and negotiation of appropriate payment plans.

.Identified delinquent accounts, took appropriate action, and recorded pertinent notes in system.

.Setup payments transactions with bank routing/account number with clients by phone.

.Performed skip-tracing techniques to locate consumers to collect debt.
.In and outbound call handling of accounts in collections.
.Ability to analyze documents and charges and effectively communicate to consumers.
.Negotiate strategies for payments.
.Establish relationships with consumers and co-workers.

.Proactively assisting customer's needs.
.Uses suggestive selling techniques with all customers.
.Meets or exceeds solicitation goal for rewards program.
.Meets or exceeds personal sales goal.
.Maintains store and stock areas consistent with store standards.
.Assists operations team with all duties.