Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Katia Garcia

Brooklyn,NY

Summary

Dynamic Front of House professional with extensive experience in high-volume fine-dining environments. Proven expertise in wine pairings and guest engagement, complemented by strong pacing and coursing skills. Bilingual in English and Spanish, I consistently deliver exceptional service while managing multiple tables and enhancing guest satisfaction.

Overview

7
7
years of professional experience

Work History

Fron of House Staff

Txoko Inc
New York, NY
11.2022 - 10.2025
  • Guided guests through a Basque-inspired menu and curated pairings, boosting engagement with approachable wine storytelling.
  • Managed 5–8 table sections across one floor and two rooms, maintaining pacing and coursing during heavy walk-ins.
  • Executed smaller private events for up to 50 guests, with coordinated timing between FOH and kitchen.
  • Supported VIP and community events with precise timing across two spaces.

Front of House Staff

La Nacional - Spanish Benevolent
New York, NY
10.2021 - 11.2022
  • Delivered professional service across three floors in a very high-volume Spanish concept, ensuring guest satisfaction under pressure.
  • Covered 6–10 table sections on busy nights; supported 200 covers per night, and up to 300 event covers in a single evening.
  • Collaborated with bar and somm teams to align pairings with regional Spanish cuisine, and guest preferences.
  • Balanced reservations, walk-ins, and service flow to protect ticket times across multiple levels.

Server

Bodega La Pitarra
Madrid, Spain
06.2018 - 08.2021
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted in menu development and daily specials with team collaboration.
  • Maintained cleanliness and organization of dining area and service stations.
  • Handled cash transactions accurately and managed payments efficiently.

Education

Bachelor of Science - Marketing

Champlain College
Burlington, VT
05-2025

Skills

  • POS/guest systems: Resy, OpenTable, Lightspeed, Toast, Square
  • Service: floor plan management, pacing and coursing expertise, VIP service, cash handling, opening/closing side work, and full wine bottle service
  • Wine and beverage: Northern Spain and Iberian focus: Txakolina, Albariño, Rioja, Mencía, Cava; classic Iberian aperitifs: Sherry and vermouth; digestifs including select amaros
  • Languages: English, Spanish

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Fron of House Staff

Txoko Inc
11.2022 - 10.2025

Front of House Staff

La Nacional - Spanish Benevolent
10.2021 - 11.2022

Server

Bodega La Pitarra
06.2018 - 08.2021

Bachelor of Science - Marketing

Champlain College

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    <ul><li>Planned work rotations among the front of house staff ensuring the service meets its full potential</li><li>Trained and mentored new incoming bartenders, improving team efficiency and service quality</li><li>Established and maintained relationships with guests by providing exceptional service in a fast-paced environment serving on average 125 guests per night</li><li>Maintained accurate cash handling and balanced registers at the beginning and end of each shift</li><li>Created seasonal cocktail specials, increasing bar sales by 10%</li><li>Ensured staff and I were compliant with state alcohol laws and company policy</li></ul> at Hillside Fine Grill<ul><li>Planned work rotations among the front of house staff ensuring the service meets its full potential</li><li>Trained and mentored new incoming bartenders, improving team efficiency and service quality</li><li>Established and maintained relationships with guests by providing exceptional service in a fast-paced environment serving on average 125 guests per night</li><li>Maintained accurate cash handling and balanced registers at the beginning and end of each shift</li><li>Created seasonal cocktail specials, increasing bar sales by 10%</li><li>Ensured staff and I were compliant with state alcohol laws and company policy</li></ul> at Hillside Fine Grill

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Katia Garcia