Katia Gomez
Jiffy Lube
Houston,TX
1
Language
3
years of professional experience
Dedicated customer service advisor with a strong focus on client satisfaction and relationship building. Proven ability to enhance service engagement through effective communication and team collaboration.
Work History
Customer Service Advisor
2 Years 7 Months- Provided exceptional customer support, resolving inquiries and ensuring satisfaction.
- Assisted in maintaining accurate inventory records, enhancing operational efficiency.
- Educated customers on services and products, improving service engagement.
- Coordinated with team members to optimize workflow during peak hours.
- Developed and implemented new customer feedback procedures for continuous improvement.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
- Cosmetology
Cosmetology Full -time program
Skills
Customer focus
Sales proficiency
Customer service excellence
Team building
Customer education
Client consultation
Building client relationships
Shampooing and conditioning hair
Creative vision
Housekeeping duties
Health and safety regulations
Appointment scheduling
Hair coloring procedures
Continuing education
Sales and upselling
Upselling haircare products
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Advisor
Jiffy Lube
06.2023 - 01.2026Read More
Ogle School
from Cosmetology
Read More