Katia Haggerty
Corinth,MS
Summary
Focused Service and Sales Analyst with background in identifying sales trends, forecasting future market needs, and developing strategies to improve customer satisfaction. Demonstrated skills in data analysis, CRM systems, and strategic planning. Known for driving sales growth through innovative solutions and streamlining processes to increase efficiency. Always aiming to enhance company profitability by applying strong problem-solving abilities and keen attention to detail.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Pizza Grocery
Corinth, MS
10.2024 - Current
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Greeted customers and escorted them to their tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Verified accuracy of orders before delivering them to customers' tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided menus and answered questions about menu items and specials.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Upsold appetizers, drinks, desserts. when appropriate.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Informed kitchen staff of any special orders or dietary restrictions.
Client Specialist
Milan Laser Hair Removal
Jackson, TN
12.2023 - 07.2024
- Maintained accurate records of client interactions and transactions.
- Established and effectively maintained productive customer relationships.
- Created and delivered product presentations to potential and current clients
- Increased sales in first three months by 40 percent
- Made top ten percent clinic over 384 clinics for four months in a row
- Made top quarterly performer twice over 384 clinics
Leasing Specialist
Water oaks apartments
Tuscaloosa, AL
07.2022 - 05.2023
- Processed applications and lease agreements by conducting rental history checks, credit checks, and background checks
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market
- Worked closely with maintenance crew to ensure timely completion of repairs in order to guarantee customer satisfaction
- Monitored tenant compliance with lease terms and resolved disputes
- Improved leasing performance through creative campaigns, continuous outreach and social media presence
- Met with current tenants to review and renew leases
- Utilized property management software to streamline and automate daily tasks
- Worked closely with property manager in conducting market surveys to learn more about target clients
- Verified paperwork was completed accurately and in a timely manner
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Server
El Jalisco
Eufaula, AL
06.2020 - 07.2021
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Receptionist and Nurse Assistant
Family and community medicine associates
Eufaula, AL
01.2018 - 01.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Assisted nurses and helped patients to exam rooms
- Documented information regarding patient care into computer system
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Property Management Certificate With A Focus On Accounting - Property Management
Penn Foster Career School
Scranton, PA07-2025
High School Diploma -
Eufaula High School
05-2021
Skills
- Client Needs Assessment
- Performance Tracking
- De-Escalation Techniques
- Order Processing
- Office software, Yardi for Properties, Athena for Medical Offices
- Property tours
- Effective in handling delicate situations with residents or customers
- Fair Housing Policies
- Customer Service
- Dependable on-time worker and team player –willing to train and help others wherever needed
- Sales and Upselling
- Microsoft Office
- Sales closing
Timeline
Restaurant Hostess
Pizza Grocery
10.2024 - Current
Client Specialist
Milan Laser Hair Removal
12.2023 - 07.2024
Leasing Specialist
Water oaks apartments
07.2022 - 05.2023
Server
El Jalisco
06.2020 - 07.2021
Receptionist and Nurse Assistant
Family and community medicine associates
01.2018 - 01.2021
High School Diploma -
Eufaula High School
Property Management Certificate With A Focus On Accounting - Property Management
Penn Foster Career School
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