KATIA LOPEZ
FONTANA,CA
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Brings proven ability to streamline complicated operations in fast-paced environment. Proven ability to manage diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
10
10
years of professional experience
Work History
Site Survey Supervisor
Titan Solar Power
Ontario, CA
07.2021 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored technicians performance and addressed issues.
- Answer phone calls and emails.
- Schedule Site Survey technicians in all 3 California Branches
- Completed timely changes and updates to schedules.
- Communicated with clients to inform of schedule changes, cancellations or additions.
- Entered information into system to update status reports.
- Provided reminder calls to clients prior to scheduled visits.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
OFFICE ADMINISTRATOR
MILL MAN STEEL
FONTANA, CA
11.2017 - Current
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Made orders for new office supplies based on demand and budgetary restraints.
- Processed financial documents, contracts, expense reports and invoices.
- Automated office operations by managing client correspondence, records, contracts and data communications.
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Coordinated administrative operations to bolster workflows and improve productivity.
API COMPLIANCE OFFICER
MILL MAN STEEL
Fontana, CA
11.2017 - Current
- Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Maintained and revised policy procedures for general operation of compliance program.
- Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Carefully maintained and circulated filing documents and records to department heads.
- Collected, input and analyzed information to make effective evaluations of company operations.
- Produced monthly reports detailing compliance findings and recommendations for improvements.
- Completed all assignments on time and with no infractions during examinations.
- Closely monitored infraction tracking system for accuracy and effectiveness.
- Enforced safety and regulatory adherence throughout client projects and training programs.
- Tracked both internal and external data export while monitoring for security risks.
RESTAURANT CREW MEMBER
CAFE RIO
Rancho Cucamonga, CA
05.2016 - 10.2017
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks following company guidelines.
- Verified orders and bagged items for easy transport.
- Took orders, prepared foods and processed payments in full-service establishment.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Collected money, made change and counted out register at end of shift.
- Refreshed inventory supplies for drink and napkin stations.
CHEDULING COORDINATOR
ACTION SIGNS & PROMOTIONS
RIVERSIDE, CA
02.2014 - 03.2016
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Welcomed employees and guests, addressing needs with accurate information and support.
- Managed administrative processes and prepared key reports and documentation.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Collected and organized documents and supplies.
- Set up appointments with customers and oversaw main department calendar.
- Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Documented information, created reports and generated tracking files.
- Provided effective quality control oversight and eliminated downtime to maximize revenue.
Education
High School Diploma -
POMONA HIGH SCHOOL
POMONA, CA06.1999
Some College (No Degree) - ELEMENTARY EDUCATION
CHAFFEY COLLEGE
RANCHO CUCAMONGA, CASkills
- Office supply management
- Travel coordination
- Workforce Management
- Salesforce Management
- Event coordination
- File and data retrieval systems
- Report writing
- Scheduling and calendar management
- Data entry
- Accounts payable and receivable
- Computer skills
- Organization
- MS Office
- Decision-making
- Office management software
- Experience in Outlook, Excel Software
Timeline
Site Survey Supervisor
Titan Solar Power
07.2021 - Current
OFFICE ADMINISTRATOR
MILL MAN STEEL
11.2017 - Current
API COMPLIANCE OFFICER
MILL MAN STEEL
11.2017 - Current
RESTAURANT CREW MEMBER
CAFE RIO
05.2016 - 10.2017
CHEDULING COORDINATOR
ACTION SIGNS & PROMOTIONS
02.2014 - 03.2016
High School Diploma -
POMONA HIGH SCHOOL
Some College (No Degree) - ELEMENTARY EDUCATION
CHAFFEY COLLEGE