Katia Mcalpine
Hampton,Ga
Summary
Dedicated patient service coordinator with extensive experience in technical, clerical and patient support. Proactive and committed to improving processes, achieving goals and employee development. Key strengths in leadership, problem solving, technology and prioritizing skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Aylo Health
10.2020 - Current
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of sensitive data of over 100 patients to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted with medical coding and billing tasks.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Collected over 30 payments, processed transactions and updated relevant records.
PATIENT CARE COORDINATOR
Aylo Health
01.2020 - Current
- Greet patients, patient registration, answer multi-line phones
- Verify insurance, collect copays and past due balances
- Knowledge of billing and coding requirements for various insurance plans
- Creating warm and memorable experience for all patients
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked with approximately 100 patients to schedule tests and procedures.
PHLEBOTOMIST INTERN
Piedmont Hospital
01.2021 - 01.2022
- Properly identify patients and choose best method for drawing blood
- Provided guidance and support to laboratory personnel.
- Developed strong rapport with patients of diverse backgrounds, fostering positive atmosphere during specimen collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Monitored supply levels and placed orders for laboratory supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed and processed requisitions for laboratory tests.
- Assisted in training about 3 onboarding new phlebotomists daily
Education
BACHELOR OF SCIENCE - Practical Nursing
Southern Crescent Technical College
Griffin, GA05.2025
ASSOCIATE OF APPLIED SCIENCE - Phlebotomy
Southern Crescent Technical College
Griffin, GA05.2021
Skills
- Explain procedure to patients and answer questions about procedure
- Microsoft Office
- PACS
- Follow all health and safety protocols and procedures to maintain sanitary work area
- E Clinical Works
- Synapse
- DEXA X-ray
- Project Management
- Strong Communication
- Leadership
- Spreadsheet tracking
- Administrative Skills
- Sample Collection
- Order of draw
Certification
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Timeline
PHLEBOTOMIST INTERN
Piedmont Hospital
01.2021 - 01.2022
Front Desk Receptionist
Aylo Health
10.2020 - Current
PATIENT CARE COORDINATOR
Aylo Health
01.2020 - Current
BACHELOR OF SCIENCE - Practical Nursing
Southern Crescent Technical College
ASSOCIATE OF APPLIED SCIENCE - Phlebotomy
Southern Crescent Technical College
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
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