Katia Mendez Martinez

• Portfolio Governance & Strategic Oversight: Orchestrate the governance and execution of 50+ project infrastructure portfolio, ensuring 100% alignment between technical roadmaps and business objectives.
• Global Cross-Functional management: Lead large-scale infrastructure initiatives across geographically dispersed teams (USA, Mexico, India and Spain), harmonizing efforts between Engineering, Security, and applications teams to ensure alignment between all the domains.
• Directed and mentored high-performing team of project managers, serving as senior escalation point, providing tactical guidance on risk mitigation, resource negotiation, and conflict resolution.
• Directed annual infrastructure capacity assessments across compute, storage, and network assets, ensuring capacity availability for business needs.
• Served as primary liaison to CIOs and Executive Leadership, delivering high-level reports on portfolio health and risk mitigation strategies to inform data-driven decision-making.

VDI Global Implementation Program

• Led multi-year, multi-national VDI Transformation Program for 2,000+ global users across 3 hubs (Costa Rica, India, Mexico), transitioning from legacy on-premises hardware to hybrid-cloud Desktop-as-a-Service (DaaS) model.
• Directed cross-functional technical squads through full solution deployment lifecycle, ensuring compliance with security and performance requirements for Contact Center Agents, Developers, and QA Testers.
• Implemented structured processes for VDI lifecycle management, enhancing consistency and reliability.

• Coordinated global teams for critical infrastructure projects in Santander Bank's payments applications, ensuring seamless project execution.
• Managed data center migration of Payplus Core Payments from Mexico to USA; Responsible of the coordination of delivering and configuration more than 100+ servers and managing all network connections
• Managed the infrastructure delivery and integrations between primary vendors, including Online Banking Solutions (OBS), ACI Worldwide, and RSA (EMC).
• Oversaw contact center migration from Avaya to Genesys Verizon technology. Directed the Infrastructure delivery and configuration of Genesys Cloud via Verizon.
• Led transformation of UOB's Universal Online Banking platform, improving user experience and increasing customer satisfaction.
• Led the deployment of RSA Adaptive Authentication and RSA Authentication Manager, implementing multi-factor authentication (MFA) to protect high-value corporate transactions.

Project Manager for Software development, aimed at increasing business, rentability and operating efficiency.
IT Governance projects in order to establish process, best practices and achieve organization's strategies and goals.

• Led project teams to ensure timely completion of deliverables.
• Coordinated resources and schedules for multiple concurrent projects.
• Developed project plans outlining scope, objectives, and timelines.

• Delivered technology infrastructure projects for telecommunications solutions, achieving key project objectives.
• Collaborated with Project Management Office (PMO) to establish robust project management frameworks.
• Led process innovation efforts to enhance operational efficiency across projects.
• Ensured achievement of financial targets by implementing effective monitoring controls.
• Monitored invoices and managed supplier relations, driving cost reduction strategies.
• Analyzed contracts and defined scopes, enhancing partnerships with clients and suppliers.
• Provided performance reports to Directors of Delivery, outlining progress against goals.
• Managed balance and revenue accounts, ensuring financial integrity throughout project lifecycle.