Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Katia Neira

San Diego,CA

Summary

Hardworking and adaptable professional with over three years of experience in customer service, dispatch, scheduling, and warehouse operations, including order fulfillment, shipping, and receiving. Fluent in Spanish and English, with entry-level interpreting skills that enhance communication and support diverse teams and customers. Proven ability to deliver exceptional customer experiences by building rapport, resolving issues efficiently, and managing multiple priorities. Skilled in coordinating schedules and dispatching to optimize workflow and meet deadlines. Detail-oriented and efficient, focused on continuous process improvement and maintaining high-quality standards. Motivated to leverage education and experience to advance in customer-focused or business roles. Recognized for strong communication, teamwork, and reliability in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Scheduling Coordinator

JW Floor Covering
San Diego, CA
05.2022 - 05.2025
  • Coordinated end-to-end flooring installation projects, managing scheduling, logistics, and communication across multiple locations.
  • Served as primary contact for customers throughout installation, providing timely updates and resolving issues proactively.
  • Delivered real-time B2B support via phone and live chat, addressing client inquiries and managing overflow calls.
  • Reviewed installation orders and documentation for accuracy, preparing HOA compliance paperwork as needed.
  • Conducted post-installation customer surveys to gather feedback and identify service gaps for improvement.
  • Maintained detailed email correspondence with customers, promptly responding to inquiries and change requests.
  • Utilized Microsoft Outlook, Word, and Excel for efficient communication and documentation management in high-volume settings.

Sorter/Packer

UPS
Louisville, Kentucky
10.2011 - 01.2025
  • Facilitated timely processing of high-volume shipments through accurate loading, unloading, scanning, and sorting of packages.
  • Consistently met daily productivity targets while maintaining focus in a demanding, fast-paced environment.
  • Minimized routing errors by accurately reading and memorizing postal codes, enhancing operational efficiency.
  • Operated heavy machinery and handling equipment according to safety protocols and procedures.
  • Maintained clear communication with coworkers and supervisors to support efficient team operations.
  • Recognized for dependability and adaptability, positively impacting overall team performance.
  • Excelled in managing shifting priorities under pressure, demonstrating a strong work ethic.
  • Contributed to team efficiency by proactively solving problems during peak periods.

Dispatcher/Customer Service Representative

Discount Plumbing
San Diego, CA
03.2022 - 03.2022
  • Served as primary contact for customers seeking residential plumbing services, providing prompt phone support and scheduling appointments.
  • Utilized Titan software to coordinate service calls and manage daily technician schedules.
  • Processed payments through QuickBooks, ensuring accurate financial records for cash and card transactions.
  • Supported daily office operations to enhance workflow efficiency and customer satisfaction.
  • Maintained clear, courteous communication with technicians and customers to ensure service excellence.

Customer Service Representative

Metro by T-Mobile Authorized Retailer
San Diego, CA
11.2018 - 03.2021
  • Established strong relationships with walk-in and repeat customers through needs assessment and personalized recommendations.
  • Increased sales by upselling products and services aligned with client preferences.
  • Managed front-of-house operations, ensuring customer inquiries were resolved promptly in a welcoming environment.
  • Facilitated effective communication by handling all incoming and outgoing calls for sales follow-up.
  • Processed payments accurately across cash, debit, and credit card transactions.
  • Cultivated a loyal customer base through exceptional service and proactive problem-solving.
  • Maintained detailed customer records to drive relationship management and support sales growth.
  • Proactively acquired new sales techniques and product knowledge to enhance customer engagement.

Picker/Interpreter

Amazon Fulfillment
Jefferson, IN
01.2016 - 10.2018
  • Ensured customer satisfaction by accurately preparing and processing online orders in fast-paced fulfillment environment.
  • Provided fluent Spanish-English interpretation, assisting team members with training materials and safety guidelines.
  • Troubleshot order discrepancies with strong attention to detail, ensuring products met quality control standards.
  • Navigated multiple warehouse systems and scanning technologies to complete tasks efficiently and accurately.
  • Adapted swiftly to new responsibilities, maintaining comprehensive understanding of fulfillment workflows and protocols.
  • Recognized for clear communication and reliability in supporting diverse team members during rapid changes.

Education

Associate of Applied Science - Business Administration

Ivy Tech Community College
Sellersburg, IN
05-2018

BBA - Business Administration With Minor in Spanish

Indiana University Southeast
New Albany
01-2018

Skills

  • Project management and logistics coordination
  • Scheduling software proficiency (Titan)
  • Customer service excellence
  • Documentation accuracy and compliance
  • Bilingual communication (Spanish/English)
  • Organizational skills
  • Microsoft Office expertise
  • Titan Software knowledge
  • Problem-solving ability
  • Attention to detail
  • Professionalism and adaptability

Languages

Spanish
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Scheduling Coordinator

JW Floor Covering
05.2022 - 05.2025

Dispatcher/Customer Service Representative

Discount Plumbing
03.2022 - 03.2022

Customer Service Representative

Metro by T-Mobile Authorized Retailer
11.2018 - 03.2021

Picker/Interpreter

Amazon Fulfillment
01.2016 - 10.2018

Sorter/Packer

UPS
10.2011 - 01.2025

Associate of Applied Science - Business Administration

Ivy Tech Community College

BBA - Business Administration With Minor in Spanish

Indiana University Southeast

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