Katia Ortiz
Summary
Proven track record of enhancing customer experiences and achieving efficiency goals, demonstrated during tenure at Ross Dress For Less. Skilled in cash handling accuracy and Spanish fluency, I excel in engaging customers and streamlining operations. Leveraged reliability and communication skills to surpass targets and foster team collaboration.
Overview
5
5
years of professional experience
Work History
Retail Associate
Ross Dress For Less
12.2022 - 01.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Warehouse Associate
Amazon Fulfillment Center
12.2019 - 05.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Taco Caterer
Danny's Tacos
01.2018 - 01.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleaned and organized kitchen stations to promote team efficiency.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
Education
Associate of Arts - Nursing Practice
Sacramento City College
Sacramento, CA05.2026
High School Diploma -
Stockton High School
Stockton, CA05.2021
Skills
- Reliability
- Customer Engagement
- Positive and engaging demeanor
- Cash Handling Accuracy
- Reliability and punctuality
- Cleaning and sanitizing
- Verbal and written communication
- Goal-Driven
- Self-Motivated and Disciplined
- Spainsh Fluency
- Attention to Detail
- Active Listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Associate
Ross Dress For Less
12.2022 - 01.2023
Warehouse Associate
Amazon Fulfillment Center
12.2019 - 05.2021
Taco Caterer
Danny's Tacos
01.2018 - 01.2019
Associate of Arts - Nursing Practice
Sacramento City College
High School Diploma -
Stockton High School
Similar Profiles
Phylis CovingtonPhylis Covington
Loss Prevention Associate at Ross Dress For DressLoss Prevention Associate at Ross Dress For Dress
Misty WatsonMisty Watson
Area Supervisor at Ross Dress for LessArea Supervisor at Ross Dress for Less
Travon AtkinsTravon Atkins
Area Supervisor at Ross Dress for LessArea Supervisor at Ross Dress for Less
Tej’a JamesTej’a James
Cashier at Ross Dress for LessCashier at Ross Dress for Less
Serina LarwaSerina Larwa
Retail Associate at MGM ResortsRetail Associate at MGM Resorts