Katia Phillips
District Heights,MD
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Clinical IT Analyst
University Of Maryland Capital Region Health
07.2020 - 04.2022
- Enhanced interfaces to promote better functionality for users.
- Installed system updates to address vulnerabilities and reduce security issues.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Investigated system issues and implemented resolutions to reduce downtime.
- Performs the essential functions of the job within a certain period based on the statement of work or client project
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Participated in internal audits regarding quality management system.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted employees in identifying issues and explained solutions to restore service and functionality.
- Installed, configured and maintained computer systems and network connections.
Clinical Assistant
Meritus Medical Center
07.2019 - 07.2020
- Managed updates and input for patient information database.
- Assisted with research protocol development.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
IT Specialist
CPA
08.2018 - 01.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Master of Science - Human Biology
Liberty University
Lynchburg, VA05.2022
Bachelor of Science - Biology
Bennett College For Women
Greensboro, NC05.2016
Skills
- IT Performance Reports
- System Architecture
- Capability and Scalability Planning
- Statistical Analysis
- Software Design
- Data Mining
- Risk Assessment
- Information Security
- Cloud Computing
- Network Administration
- Software Development
- Project Management Experience
- Instructional Design Mastery
- Conflict Resolution Strategies
- Azure Expertise
- Azure solutions
- Azure Networking
- Compliance Monitoring
- Penetration Testing
- Software Deployment
- Web Application Security
Certification
- Cybersecurity , GOOGLE - March 2024
- Certified Microsoft Azure Administrator Associate- 104
- CompTIA Security Plus-601 CE
Timeline
Pharmacy Clinical IT Analyst
University Of Maryland Capital Region Health
07.2020 - 04.2022
Clinical Assistant
Meritus Medical Center
07.2019 - 07.2020
IT Specialist
CPA
08.2018 - 01.2020
Master of Science - Human Biology
Liberty University
Bachelor of Science - Biology
Bennett College For Women
- Cybersecurity , GOOGLE - March 2024
- Certified Microsoft Azure Administrator Associate- 104
- CompTIA Security Plus-601 CE
Similar Profiles
Nylah AndersonNylah Anderson
Labor & Delivery- Registered Nurse at University Of Maryland Capital Region HealthLabor & Delivery- Registered Nurse at University Of Maryland Capital Region Health
Meron AregaMeron Arega
Resident Physician, Internal Medicine at University of Maryland Capital Region HealthResident Physician, Internal Medicine at University of Maryland Capital Region Health
Phillip DavisPhillip Davis
Staff Registered Nurse, ICU, Cross Country at University Of Maryland Capital Region HealthStaff Registered Nurse, ICU, Cross Country at University Of Maryland Capital Region Health