Katia Pineda

• Acted as the primary point of contact for employees, executives, vendors, and visitors, maintaining a professional and secure experience.
• Managing high-volume inbound communications (phone & email), and visitor access in coordination with building security.
• Coordinated meetings and large-scale events, managing office logistics including room scheduling, space readiness, catering, and event support.
• Supports day-to-day office operations, while also streamlining administrative tasks particular to my role and facilities.
• Utilized Microsoft Office applications effectively to support administrative functions and improve workflow.
• Managed invoice and expense processing to maintain organized financial documentation and support budget management.
• Maintains security documentation and communicates facilities services across departments.
• Developed in-depth organization guide to clarify RWE's internal structure of departments and leadership, aiding future training efforts.
• Conducted detailed costing analysis across multiple event options to identify cost-effective solutions while preserving overall value.

• Coordinated office space and conference room logistics, managed supply inventory, and ensured effective presentation setups.
• Managed calendars for meetings, calls, and assisted in large events across the organization.
• Tracked billing expenses, processed invoices, and managed vendor relationships to support financial accuracy.
• Developed excel trackers and questionnaires to capture data, enhancing planning and decision-making processes.
• Supported the organization for new-hire training and employee integration activities.

• Collaborated with company founders to drive office growth initiatives and operational planning.
• Managed vendor communications and coordinated international shipping and supply chain workflows to streamline operations.
• Worked within the office budget, processing invoices and maintaining accurate expense records.
• Developed and coordinated hiring workflow, enhancing application screening and interview scheduling processes.
• Led team-building initiatives while managing logistics vendors for successful off-site events.
• Tracked inventory and orders in Airtable, analyzing sales performance via Shopify to inform strategic planning.
• Facilitated internal communications among on-site and remote employees to ensure workflow alignment.
• Assisted with administrative tasks, upholding high standards of accuracy and quality in production support.

Coordinated front-desk scheduling to maintain efficient operations.

Assisted with opening and closing procedures to uphold facility security.

• Greeted and assisted clients, creating a welcoming environment at Embellish.
• Managed multi-line phone system, directing calls to appropriate staff members.
• Coordinated appointment scheduling for clients and internal meetings efficiently.

Delivered customer support via phone and email while coordinating invoicing and schedules with head Wedding Coordinator.

• Greeted customers warmly and managed front desk operations at Sweet Treets Bakery & Cafe.
• Answered phone calls and scheduled appointments for bakery services and events.
• Processed customer orders efficiently using point-of-sale systems.

Tracked inventory, managed POS operations, processed invoices.

Supported data entry and document management to ensure accurate processing.

• Managed inventory levels to ensure product availability for customers.
• Collaborated with team members to enhance customer service experiences.
• Assisted in training new staff on plant care and sales techniques.