Katia Ribeiro
BRIDGEPORT,CT
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing staffing records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Dedicated Health Care industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Scheduler Coordinator
Maefair Health Care Center
01.2019 - Current
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Managed facility logistics by scheduling nursing staffing according to census.
- Maintaining staffing attendance updated and report to the manager weekly.
- Coordinate payroll from nursing department, record vacation and sick time according to accruals.
- Update and report open positions weekly to managers.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Certified Nurses Assistance
Maefair Health Care Center
08.2012 - 01.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Transported patients between rooms and appointments or testing locations.
Rehability Nurse's Aide
Maefair Health Care Center
05.2017 - 05.2018
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Documented each patient case with updates in computer system.
- Assisted Physical Therapists to initiate different patient care plans in outpatient setting.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Disinfected tools, equipment and surfaces between patients.
- Assisted patients with therapy exercises as specified by care team.
- Helped office staff with in-office procedures by organizing spaces and passing instruments.
- Inspected equipment for defects and completed basic repairs.
Shift Manager
Mc Donalds
05.2006 - 07.2009
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Education
Associate of Arts - General Studies
Housatonic Community College
Bridgeport, CTAssociate of Arts - Medical Assisting
Housatonic Community College
Bridgeport, CT01.2021
No Degree -
CErtified Nurses Assistance
TRaining Direct01.2012
Skills
- Solving Staffing Issues
- Operational Requirements
- Safety Reviews
- Office Supplies and Inventory
- HIPAA Guidelines
- Timely Processing
- Team Goals
- Authorization Coordination
- Workflow Processes
- Schedule Management
- Computer Proficiency
- Medical Terminology Knowledge
- Staff Leadership
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Scheduler Coordinator
Maefair Health Care Center
01.2019 - Current
Rehability Nurse's Aide
Maefair Health Care Center
05.2017 - 05.2018
Certified Nurses Assistance
Maefair Health Care Center
08.2012 - 01.2019
Shift Manager
Mc Donalds
05.2006 - 07.2009
Associate of Arts - General Studies
Housatonic Community College
Associate of Arts - Medical Assisting
Housatonic Community College
No Degree -
CErtified Nurses Assistance
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