Summary
Overview
Work History
Education
Skills
Timeline
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Katia Ricalday Castillo

Texas

Summary

Resilient Emergency Medical Officer known for high productivity and efficiency in fast-paced environments. Possess specialized skills in emergency medical care, trauma response, and patient stabilization. Excel in critical thinking, decision-making under pressure, and team collaboration to deliver optimal patient outcomes. Committed to continuous learning and adapting to new protocols in emergency medicine.

Overview

7
7
years of professional experience

Work History

Emergency Medical Officer

Loyal Source Government Services, LLC
Donna/EL Paso, TX
10.2023 - 01.2025
  • Coordinated with healthcare professionals to ensure optimal patient care.
  • Monitored patient progress throughout treatment and documented changes in condition.
  • Managed paramedic team, providing guidance during emergency situations.
  • Delivered pre-hospital care to patients in critical condition en route to hospital.
  • Communicated effectively with families regarding patient conditions and treatment plans.
  • Documented vital signs, medications, treatments, and other data for accurate records.
  • Assessed medical needs of patients and provided appropriate emergency treatment.
  • Developed strategies to enhance response times in emergencies.

Phlebotomy Supervisor

Favorite Staffing
Pecos, Texas
11.2022 - 03.2023
  • Maintained clean work environment in compliance with OSHA regulations.
  • Collaborated with healthcare professionals to enhance patient care plans.
  • Coordinated workflow among lab technicians and departments for efficient specimen processing.
  • Oversaw laboratory operations, including staffing schedules and patient flow management.
  • Collected specimens from diverse patient populations, including geriatric and special needs.
  • Provided support to clinical staff during patient visits to ensure quality service.
  • Adhered to HIPAA guidelines to protect patient privacy during all procedures.
  • Assisted in training of new phlebotomists, fostering skill development.

Medical Assistant/Laboratory Technician

Nova Medical Group
McAllen, Texas
05.2022 - 11.2022
  • Investigated discrepancies in test results and chain of custody documentation.
  • Ensured compliance with federal regulations for employee drug testing programs.
  • Administered various drug tests, including pre-employment and random screenings.
  • Analyzed specimens for drugs or alcohol per established standards.
  • Trained new staff on specimen collection techniques to ensure accuracy.
  • Documented all activities related to specimen processing and reporting outcomes.
  • Maintained records of test results in accordance with applicable regulations.
  • Supervised technicians in laboratory protocols and equipment calibration.

Medical Assistant

FAVORITE HEALTHCARE STAFFING
Macomb, Illinois
12.2021 - 05.2022
  • Administered medications as prescribed by physicians or nurse practitioners.
  • Provided patient care adhering to established protocols and guidelines.
  • Monitored vital signs including pulse, respiration, and blood pressure while administering oxygen.
  • Assisted in patient transport by lifting individuals onto stretchers or wheelchairs when necessary.
  • Coordinated workflow among physicians and healthcare professionals in practice setting.
  • Conducted periodic audits of records maintained by Medical Assistants regarding patient visits.
  • Evaluated performance of medical assistants, offering feedback to enhance quality of work.
  • Kept examination rooms clean and stocked, ensuring readiness for incoming patients.

NRCMEDICAL ASSISTANT

KRUCIAL STAFFING
08.2021 - 12.2021
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Documented activities and recorded information
  • Delivered personal nursing assistance in pre- and post-operative situations
  • Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment
  • Collected and documented vital signs to track current patient conditions
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration
  • Delivered high level of care to every patient
  • Documented patient intake and dietary requirements and aided with feeding and monitoring
  • Comforted patients and provided each with reassurance and encouragement
  • Answered patient and family questions to educate on optimal treatment procedures

PHLEBOTOMIST

CULTURE OF LIFE MINISTRIES
04.2020 - 07.2021
  • Receiving, labeling and safely storing samples to be tested
  • Determining and performing tests needed for the analysis and report
  • Recording tests and analyses and then reporting the results
  • Organizing and storing samples in accordance with all safety and other requirements to ensure the safety of personnel and integrity of the sample
  • Cleaning and maintaining lab equipment, including recalibration of equipment
  • Maintaining equipment records and daily work logs
  • Staying current on technical and scientific advances
  • Swab Patients at multiple locations including schools and companies for COVID-19
  • Support patients through Rapid Antigen Testing and PCR swabbing
  • Follow all required safety procedures, uses personal protective equipment (PPE) appropriate for tasks performed
  • Perform routine technical and clerical functions to include specimen registration and billing
  • Perform specimen receipt and distribution of laboratory specimens
  • Performs phlebotomist duties as assigned
  • Perform waived testing, and assist in microbiology processing and plating specimens, as requested

INTAKE/RELEASE CORRECTION OFFICE

THE GEO GROUP
02.2019 - 03.2020
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports
  • Coordinated shakedowns to locate and remove unauthorized items
  • Supervised visitation and checked visitors for proper identification and contraband
  • Oversaw assigned court trips for jailers, maintaining security of staff and public
  • Monitored disciplinary and medical lockups every 30 minutes
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Performed intake and conducted client interviews, providing documents in both English and Spanish
  • Maintained positive attitude and effectively de-escalated offenders during crisis situations
  • Processed paperwork, obtained billing forms and secured confidential information
  • Answered and logged incoming inquiries via phone, fax and email
  • Observed safety protocols to minimize accidents and spread of disease
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
  • Oversees and monitors the activities of the intake and release areas
  • Obtains transport roster of all offenders incoming to the facility
  • Completes all daily information forms necessary in processing offenders in/out of the facility
  • Updates computer, count board upon arrivals/departures of offenders
  • Operates photo printer for offender ID
  • Ensures all arriving offenders receive appropriate identification, including ID and wristband
  • Responsible for completion of inventory of property for incoming/outgoing offenders
  • Properly identifies each offender scheduled to be released
  • Performs other duties as assigned

CASE MANAGER

BCFS
07.2018 - 01.2019
  • Conduct initial intake with client and family/guardian
  • Ensure the timely completion of all Intake paperwork, Assessments and Individual Service Plans in accordance
  • Ensure all daily documentation is completed and entered into database within 24 hours of completion of the service
  • Maintain physical and web-based client files
  • Establish and maintain therapeutic relationships with clients and families
  • Provide crisis intervention for clients and their families as needed
  • Provide home visits with clients and families per the program service schedule
  • Ensure clients participate or are offered all components or services offered at the program
  • Provide advocacy specified by Programs and contract guidelines
  • Link families to natural and professional support services as needed
  • Maintain connection with school, juvenile probation staff, and other community partners as needed
  • Facilitate group weekly using proposed program curriculums
  • Provide timely reports to the Juvenile Probation department
  • Attend court staffings as requested
  • Attend and participate in all required professional trainings and workshops
  • Maintain open and consistent communication with Program Director or designee, clinician and other team members
  • Transport clients to program activities, court appointments, school hearings or other treatment meetings as needed
  • Able to react to change productively and handle other essential tasks as assigned
  • Maintain a safe, clean and hazard-free work area
  • Ensure proper supervision of youth at all times
  • Able to react to change productively and handle other essential tasks as assigned
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups
  • Supervised children on field trips to maintain safety and foster cultural learning experiences
  • Assisted in developing programs and activities to drive improvements in students' academics
  • Provided one-on-one assistance and tutoring to students requiring additional help

Education

MEDICAL ASSISTANT -

SOUTHER CAREER INSTITUTE
HARLINGEN, TEXAS
01.2020

HIGH SCHOOL DIPLOMA -

GLADYS PORTER HIGH SCHOOL
BROWNSVILLE, TEXAS
01.2014

Associate of Arts -

TEXAS SOUTHMOST COLLEGE
BROWNSVILLE, TEXAS

DEL MAR COLLEGE
CORPUS CHRISTI, TEXAS

Skills

  • Language translation and interpretation
  • Spanish fluency
  • Performance evaluation
  • Time management skills
  • Crisis intervention strategies
  • Training for interventions
  • Collaborative team contributions
  • Clinical decision-making processes
  • Wound care expertise
  • Optimized workflows in healthcare
  • Collaboration in healthcare settings
  • documentation precision
  • effective pre-hospital care
  • efficient team coordination
  • group training initiatives
  • effective communication skills
  • tactical problem solving
  • group collaboration strategies
  • disaster medicine practices
  • effective patient assessment techniques
  • timely emergency response strategies
  • general vital signs monitoring

Timeline

Emergency Medical Officer

Loyal Source Government Services, LLC
10.2023 - 01.2025

Phlebotomy Supervisor

Favorite Staffing
11.2022 - 03.2023

Medical Assistant/Laboratory Technician

Nova Medical Group
05.2022 - 11.2022

Medical Assistant

FAVORITE HEALTHCARE STAFFING
12.2021 - 05.2022

NRCMEDICAL ASSISTANT

KRUCIAL STAFFING
08.2021 - 12.2021

PHLEBOTOMIST

CULTURE OF LIFE MINISTRIES
04.2020 - 07.2021

INTAKE/RELEASE CORRECTION OFFICE

THE GEO GROUP
02.2019 - 03.2020

CASE MANAGER

BCFS
07.2018 - 01.2019

MEDICAL ASSISTANT -

SOUTHER CAREER INSTITUTE

HIGH SCHOOL DIPLOMA -

GLADYS PORTER HIGH SCHOOL

Associate of Arts -

TEXAS SOUTHMOST COLLEGE

DEL MAR COLLEGE

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Katia Ricalday Castillo